Government Programs Manager

Performant Corp • Plantation, FL

1d • $125 - $145 • Remote

About The Position

The Government Programs Manager has is responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).

Requirements

• Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.
• Ability to deal well with ambiguity.
• Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.
• Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.
• Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting.
• Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.
• Ability to build strong relationships both internal and external to the organization
• Exercises excellent judgment and possesses a keen attention to detail
• Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction
• Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities
• Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.
• Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment
• Able to solve complex problems, and resolve disagreements with informed, rational debate.
• Acts with confidence and achieves results
• Builds credibility and trust
• Mind-set of continuous improvement and adapts quickly to change
• Strong computer application skills (Microsoft office suite, and others)
• Experience in managing projects and programs with cross matrix teams
• Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure
• Strong process, project and program management skills
• Strong management skills in coaching, mentoring and training
• Bachelor’s degree in business, finance, management, or related field
• Minimum 8 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients.
• Minimum 5 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more.
• Minimum of 5 years of experience leading and directing large cross functional project teams.

Nice To Haves

• Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions is preferred

Responsibilities

• Build relational network within assigned accounts
• Leads cross functional implementation teams
• Leads cross functional operational teams
• May mentor and train other Government Programs staff
• Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint
• Shared responsibility for account financial growth targets
• Conducts feasibility analysis as part of the sales and contracting process
• Builds forecasting and growth plans for assigned accounts
• Develops implementation strategy, plan and resource requirements for new accounts or projects
• Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live
• Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer
• Responsible for delivery of results according to scope of existing contract
• Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services
• Understands customer needs and appropriately manages customer expectations
• Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks
• Review and input to reporting and analytics for assigned accounts
• Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports
• Handles escalated problem solving and issue resolution
• Has accountability for resolution of complex or escalated billing issues
• Monitor overall account health and client satisfaction
• Direct and supervise work of small direct and expanded cross-functional account support team
• Sets clear expectations aligned with company and account strategy
• Provides coaching, feedback and holds accountability for results and behaviors
• Serves as positive role model and leads by example in alignment with company mission, vision, and values
• Participate in developing a program management process based on project and client services best business practices and procedures
• Develop and ensure quality delivery of Client Training curriculums
• Develop, adopt and maintain Issue Escalation procedures
• Participates in vendor selection and management
• Other duties as assigned

Benefits

• Machinify offers a wide range of benefits to help support a healthy work/life balance.
• These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually.
• For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees