GOVERNMENT OPERATIONS CONSULTANT I - ESS Program - Document Processing Center

State of Florida • Ocala, FL

1d • Onsite

About The Position

The Department of Children and Families (DCF) is seeking an experienced professional to perform as a Government Operations Consultant I within the Economic Self Sufficiency (ESS) Program Document Processing Center. This role supports DCF’s mission by ensuring timely, accurate processing of documents that impact food, cash, and medical assistance eligibility. This position is responsible for daily operational leadership and performance coach and liaison with contracted vendors to ensure all performance metrics and client expectations are consistently fulfilled. Incumbent will assist with keeping confidential information secured and adhere to laws, rules, and regulations. This position reports to the Document Processing Center Supervisor. This is a team lead function working with contracted vendor staff.

This position is designated as essential and may require extended or nonstandard work hours during declared emergencies, including participation in Disaster Supplemental Nutrition Assistance Program (DSNAP) operations.

Requirements

• Must be a current DCF Employee.
• Two years of full-time professional experience conducting interviews, reviewing documents, and determining applicant eligibility for public assistance services by utilizing the FLORIDA system.
• One year of full-time professional experience working with high-volume document management systems, such as the MyACCESS portal.
• Proficiency in MS Office 365 (Word, Excel, Outlook, PowerPoint, SharePoint.)

Nice To Haves

• Experience performing in a formal leadership role with delegate authority and responsibilities; supporting team or operational workflows, including monitoring productivity, performing quality checks, and providing coaching or training.
• Experience analyzing data, preparing reports, and presenting findings and making recommendations for improvement.

Responsibilities

• Routine monitoring of vendor production rates
• Quality assurance
• Data collection
• Assigning/delegating specific tasks
• Performance coaching
• Training contracted vendor staff
• Adhering to time standards

Benefits

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed