Government Consultant – Systems and Encounters Specialist

Marsh McLennan•Phoenix, AZ

20h•Hybrid

About The Position

We are seeking a talented individual to join our Government Health Services Consulting (GHSC) team at Mercer, a Marsh business. This can be based anywhere near a Mercer office and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Government Consultant – Systems and Encounters Specialist, you will play a vital role as a core team member providing expert insights on complex projects for clients, which are primarily state Medicaid and Children’s Health Insurance Program (CHIP) agencies and related state agencies responsible for Medicaid and CHIP fee-for-service and managed care programs. This is a great opportunity to join a global company known for its dynamic culture, excellent benefits, and commitment to professional growth where you can experience meaningful work alongside supportive leaders dedicated to your success!

Requirements

Bachelor’s degree in Information Systems, Computer Science, Healthcare Administration, Data Analytics, or related field
1-3+ years of experience with healthcare systems, data and system analysis, or consulting
Knowledge of Medicaid and/or Medicare policies, regulations, and program operations, including encounter data submission processes and regulatory requirements
Familiarity with managed care organizations (MCOs), state healthcare systems, or other government healthcare programs
Experience working with healthcare data systems such as encounter data, claims systems, or EHR platforms
Proficiency in data quality assessment, validation techniques, and reconciliation processes
Strong problem-solving and critical thinking abilities
Ability to translate technical findings into clear, client-friendly insights
Experience in a consulting, client-facing, or project-based environment
Strong organizational skills with the ability to manage multiple priorities effectively

Nice To Haves

Hands-on experience with encounter data in Medicaid or managed care environments
Experience with CMS, state Medicaid agencies, or healthcare consulting firms
Exposure to system implementation or migration projects
Ability to bridge technical teams and business stakeholders, presenting findings clearly to non-technical audiences
Strong stakeholder management skills, including experience engaging Medicaid leadership, providers, and beneficiaries
Strategic mindset with a track record of developing innovative solutions to complex challenges

Responsibilities

Learn and analyze how systems and processes function across different information technology domains
Support structured assessments and audits, including Information Systems Capabilities Assessments (ISCA) and Encounter Data Validation (EDV), document findings with clarity and precision
Analyze, validate, and troubleshoot encounter data across multiple systems to ensure accuracy, completeness, and regulatory compliance
Contribute to client deliverables, presentations, and project documentation, taking on increasing ownership over time
Manage the quality and timeliness of client deliverables, communicating regularly and effectively with project teams
Collaborate with cross-functional teams to understand how regulatory requirements translate into system and data processes
Engage and collaborate with stakeholders, including Medicaid leadership, providers, and beneficiaries, to gather feedback and inform program recommendations
Become a trusted contributor on project teams by delivering accurate, timely, and insightful analysis
Continuously build expertise in healthcare systems, data structures, and regulatory requirements
Ask intellectually curious questions to drive data-driven projects and structured assessments
Document observations, findings, and recommendations for improvement as needed