Government Client Services Manager - Oahu

hawaiianel•Honolulu, HI

5d•$107,700 - $139,800

About The Position

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. BRIEF POSTING DESCRIPTION: The P 6V GOVT CLIENT SERVICES Department of the P GOVERNMENT CLIENT SERVICES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) JOB FUNCTION: Provides expert, proactive, client management services through development of professional consultative relationships with Hawaiian Electric’s largest customers, specifically Federal, State and City/County clients. Serves as the client’s trusted energy partner and primary point of contact by providing responsive day-to-day account management which may include, among others, operational issues, bill inquiries, usage analysis, new service, outages, complaints, joint infrastructure projects, etc. and coordinating communications, briefings, tours and meetings with key government stakeholders. Assists Government & Community Relations efforts aimed at implementing stakeholder engagement strategies and plans to achieve the Company’s strategic goals and initiatives. Acts as lead role for client communications and coordination during outages and emergencies. Leverages deep client knowledge and understanding to inform company and division strategies and execution.

Requirements

Thorough knowledge of the Company’s regulated utility environment including principles of utility operations, utility rates and tariffs, interconnection programs, decoupling, PBR, demand response, and general energy issues.
Thorough knowledge and demonstrated success in dealing with a wide range of major customer segments and utility related issues.
Working knowledge and demonstrated success of engineering and/or business principles through a college bachelor’s degree or hands on experience in account management, consulting, business, marketing, engineering, utility operations, or similar fields.
Working knowledge of renewable energy technologies and energy efficiency.
Working knowledge of finance and company billing processes.
Extensive working knowledge of personal computers and/or mainframe systems and related software applications (i.e., spreadsheets, word processing, database management, etc.).
Basic knowledge of applicable Federal Acquisition Regulations (FAR).
Basic knowledge of Federal Utility Energy Service Contracts.
Strong supervisory/leadership skills, including the ability to work with a variety of individuals and demonstrated conflict resolution of sensitive, difficult, or confrontational issues.
Strong and effective interpersonal and communication skills including listening, oral, and writing to effectively communicate with personnel at all levels and the ability to convene and facilitate meetings.
Demonstrated ability to teach, coach, and mentor.
Excellent presentation skills to effectively communicate with executives, elected officials, large/small groups and in one-on-one settings.
Demonstrated ability to work with high self-motivation both independently, as well as collaboratively as one team.
Strong initiative, organizational skills, attention to detail and the ability to prioritize, ensure timely follow-up and complete multiple projects in a judicious manner.
Ability to lead, adapt, persevere, and remain flexible in dynamic and demanding work environments while handling difficult business, political, and financial situations and/or highly sensitive issues, with professionalism and respect.
Strong technical, analytical, and organizational skills and the ability to conceptualize new ideas.
Ability to inform, influence, and persuade influential key decision makers and senior level executives while building and maintaining constructive and positive relationships.
Analytical and administrative skills required for assisting with preparing and monitoring forecasts and budgets; and carrying out company/department policies and procedures.
Highly motivated with the ability to manage multiple tasks with minimal supervision.
Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy.
Extensive (7 or more years) professional experience in some concurrent combination of the following fields: government affairs, account management, customer service, engineering, business, marketing, sales, program management, utility operations, consulting, or related fields.
At least three years’ experience of providing government affairs, commercial customer service, or related fields.
Experience in the development, promotion, or implementation of utility, renewable, energy efficiency programs, or related fields.
At least two years in a supervisory position or repeated demonstrated ability to successfully lead a team or group.

Nice To Haves

Graduate level education in one or more of these areas is also desirable and will meet the experience requirement on a year-for-year basis.
Graduate level education in one or more of these areas is also desirable and will meet the experience qualification on a year-for-year basis.

Responsibilities

Provides expert proactive account management services and serves as the professional consultative relationship manager to Federal, State, City/County clients which accounts for 25% of the company’s revenues.
Serves as liaison and client advocate while balancing the interests of the company.
Provides overall support in coordinating and tracking of communications, briefings and meetings with key government stakeholders (e.g., elected and appointed officials and staff from Federal, State and City/County governments, and related organizations).
Monitors Federal, State, and City/County level legislation across the nation, as well as mandates and concerns to advise the company of developing government client trends, risks, and opportunities.
Assists Government & Community Relations efforts aimed at implementing stakeholder engagement strategies and plans to achieve the Company’s strategic goals and initiatives.
Acts as a company spokesperson and represents Hawaiian Electric to various organizations to enhance corporate image and promote the company’s goals and initiatives among clients and key stakeholders.
Provides outage and incident information 24/7 as needed to assigned clients and internal stakeholders, including executives.
Regularly and proactively communicates with clients by email, phone, video (Zoom, Teams, etc.) and in person.
Stays current on existing and emergent technologies, electrification of transportation, distributed energy resources, grid services programs, rate design and tariffs relevant to their clients.
Plans, coordinates and facilitates meetings with internal and external customers and stakeholders to manage and resolve both major customer and company requests and sensitive issues.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.