HSPD-12: Government Badging & Credentialing Specialist - Site Lead (Ogden)

Citizant Inc•Ogden, UT

just now•Onsite

About The Position

The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office.

Requirements

Proven experience in leadership, managing teams effectively within a security or government environment.
Strong organizational and multitasking capabilities.
Solid understanding of data privacy laws and security protocols.
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems.
Exceptional communication and customer service abilities.
High level of discretion and professionalism in handling sensitive information.
U.S. Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
High School Diploma or GED required

Nice To Haves

Experience in PIV card issuance or a similar credentialing process (Preferred).
Familiarity with federal government security and identity verification standards (Preferred).
Bachelor’s degree (Preferred).

Responsibilities

Manage team workflow and coordinate resources to maintain efficient operations.
Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.
Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.
Conduct regular site performance evaluations and communicate the information to the Deputy program manager.
Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.
Identify opportunities for staff training and skill-building activities.
Provide guidance and mentorship to team members.
Organize team-building activities and foster a collaborative culture to boost morale.
Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members’ professional growth and high performance.
Communicate any policy or procedure changes to staff and ensure compliance with them.
Oversee data handling practices for the entire on-site staff.
Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management.
Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff.
Maintain a high-capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality.
Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.