HSPD-12: Government Badging & Credentialing Specialist (Lake Forest)

Citizant Inc•Lake Forest, CA

1h•Onsite

About The Position

Citizant is a leading provider of professional IT services to the U.S. government, focusing on Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the U.S. Departments of Homeland Security and Treasury. The company values Drive, Excellence, Reputation, Responsibility, and a Better Future, aiming to maintain a collaborative, supportive, small-company culture. This role involves managing the enrollment process for Personal Identity Verification (PIV) Cards, including scheduling appointments, verifying applicant identity, collecting and securing documentation and biometric data, communicating clearly with applicants, maintaining accurate records, and ensuring compliance with relevant policies and procedures. The specialist will also handle phone calls and email inquiries related to PIV credentials and access control, manage escalations, and participate in training and local hiring events.

Requirements

Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
High School diploma, GED certification.
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.

Nice To Haves

Prior experience in a similar role, customer service, or administrative position may be advantageous.

Responsibilities

Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.