Governance, Risk, and Compliance (GRC) Manager

TigerConnect

20h • Remote

About The Position

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. The Governance, Risk, and Compliance Manager is responsible for executing TigerConnect’s day-to-day compliance and quality management activities. This role supports regulatory readiness, maintains required certifications, and partners with Legal, Security, and Product to ensure operational adherence to compliance requirements. This position is primarily operational and execution-focused and does not carry enterprise privacy officer authority.

Requirements

• 7+ years of experience in Quality Assurance, Regulatory Affairs, compliance, or GRC within a healthcare or medical device environment.
• Experience supporting SOC 2, HITRUST, FDA, and/or ISO environments.
• Hands-on experience with QMS administration (e.g., document control, CAPAs, training records) in an FDA-regulated or healthcare SaaS environment preferred.
• Bachelor’s degree in a technical field (e.g., engineering, life sciences, computer science) or equivalent experience.
• Strong written and verbal communication skills with the ability to translate complex regulatory requirements into actionable procedures.
• Ability to develop expertise across all aspects of TigerConnect’s quality management system post-hire.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); experience with Confluence, JIRA, and Azure DevOps preferred.

Nice To Haves

• Experience managing compliance within a HIPAA regulated environment is a plus.
• Relevant certifications helpful (e.g., CIPP, CIPM, CHPC, CISA).
• Trained ISO 13485 lead auditor certification highly desirable; willingness to obtain certification is acceptable.

Responsibilities

• Maintain and support certifications and registrations including FDA, SOC 2, HITRUST, and ISO 27001 control environments.
• Coordinate annual audits, evidence collection, and remediation tracking.
• Support FDA and QMS program: Develop, maintain, and manage the Quality Management System (QMS), including document control, record management, and change control processes.
• Plan and conduct internal QMS audits; support external audits, ensuring evidence is organized and audit-ready.
• Support product clearances, approvals, and ongoing product compliance activities.
• Administer complaint handling processes and manage product surveillance activities.
• Coordinate field actions (e.g., recalls, corrections) as required, including regulatory notifications and effectiveness checks.
• Coordinate training programs tied to QMS procedures and FDA-regulated activities.
• Track corrective and preventive actions (CAPAs) and drive timely closure.
• Track and report compliance metrics and control status.
• Partner with Legal and Security on annual risk assessments, risk tracking and remediation.

Benefits

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard—on your schedule
• Join a mission-driven team committed to making a real impact in the world of healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager