Governance Programs Manager

National Apartment Association•Arlington, VA

3h•Hybrid

About The Position

The Governance Programs Manager is a critical role responsible for providing comprehensive administrative and operational support to the Director of Governance, the NAA Board of Directors and committee and delegate volunteers. This position ensures the seamless execution of board-related functions, manages the full lifecycle of volunteer committee appointments, and oversees the assembly of delegate member appointments. The manager is a key communication link among governance leadership, volunteers, and regional stakeholders, upholding organizational standards and policy compliance.

Requirements

Minimum of 3-5 years’ experience in board support, managing volunteer programs or association management
Proficiency with MS Office and Teams, Salesforce, and Concur
Demonstrated ability to work independently with minimal supervision
Exhibit strong project management, analytical, and problem-solving skills
Ability to prioritize and manage multiple projects, processes, and stakeholders efficiently and effectively within tight time constraints
Must demonstrate a high level of ethics, integrity, professional conduct and handle confidential information with discretion

Nice To Haves

Trade association or non-profit experience.
Strong understanding of governance structures and policy compliance.
Proficiency or experience with OpenWater, AnyBill, Ironclad, and Higher Logic.

Responsibilities

Deliver essential administrative and operational assistance to the Director of Governance and the NAA Board of Directors.
Maintain accurate Board member data records.
Manage conference registration and hotel bookings for Board members and Past Chairs, ensuring accuracy and prompt confirmation.
Process Board expenses in Concur, ensure compliance, resolve issues, and maintain financial records.
Update and manage Board documents and user access on the virtual platform.
Maintain up-to-date content on NAA Board of Director webpages.
Manage the volunteer application and selection process, including the design of forms and outreach materials.
Vett candidates, coordinate committee appointments, and maintain confidential records related to committee volunteers.
Record committee appointment details in the member database, maintain committee member data records and distribute them to all key stakeholders.
Distribute committee rosters and notify volunteers of their committee service appointments, including detailed information about their term lengths, assigned roles, and specific responsibilities.
Prepare the annual delegate allocation report for stakeholders, ensuring the data on assignments is accurate and timely.
Manage the delegate member appointment process, and serve as the main point of contact for key stakeholders.
Maintain documentation and manage delegate data, including delegate change forms to ensure accuracy and compliance with organizational policies.
Communicate appointment details clearly and ensure the appointment cycle adheres to established standards and timelines.