Good Partner Coach (Case Manager)- Lake Worth

Goodwill Industries Manasota Inc•Fort Pierce, FL

About The Position

At Goodwill, we believe every team member deserves the tools and support to thrive—professionally and personally. Our Good Partner Coaches (GPCs) are the heart of that mission. As trusted advisors, mentors, and advocates, they work across the organization to help team members reach their goals, overcome challenges, and achieve lasting success. We are looking for a compassionate, organized, and resourceful Good Partner Coach to join our Mission Services team. This position manages a high-volume caseload, providing holistic support to team members across all departments, not just those in non-traditional employment roles. As a Good Partner Coach, you will serve as the “single point of contact” for a diverse range of team members, helping them navigate both professional development and personal challenges. You’ll provide coaching, case management, and resource connections while maintaining strong communication with internal teams, leadership, and community partners. Your work ensures that all Goodwill team members, whether in retail, operations, or leadership, feel supported, empowered, and equipped to reach self-sufficiency and career growth.

Requirements

Knowledge of and skill in life coaching, career and personal counseling, budgeting, negotiation, conflict resolution, and problem-solving strategies, techniques, and best practices..
Ability to work with team members, perform assessments, and case management.
Strong interpersonal and emotional intelligence skills with the ability to build trust and rapport across all levels.
Excellent organization, documentation, and time-management skills to balance a large, active caseload.
Proficiency in Microsoft Office, data entry systems, and electronic case management tools.
Knowledge of community resources and a passion for connecting individuals with meaningful support.
Bachelor's Degree in relevant field preferred, or additional equivalent years of experience for each year of college.
3 years minimum experience in coaching, case management, or social services (preferably with large or multi-site organizations).
Coaching Certification from an accredited program, AND with the following three bachelor level courses: Theories in Counseling Human Development Ethical Practices in Counseling
Valid driver’s license, proof of insurance, reliable car and safe driving record.
Personal vehicle must be available for use in performance of job duties.
Available and willing to work flexible days and hours including evenings and weekends as needed.
Ability to conform to Goodwill Industries’ Drug Free Workplace requirements.

Nice To Haves

Bilingual (Spanish/English and Haitian/English) a plus.

Responsibilities

Provide life and career coaching to help employees identify strengths, set goals, and create actionable development plans.
Conduct needs assessments and connect team members to appropriate community, financial, and wellness resources.
Support team member retention and engagement by offering guidance in areas such as professional growth, financial literacy, and work-life balance.
Maintain accurate and timely documentation of all coaching, referrals, and case management activities.
Partner with HR, Operations, and Mission Services teams to ensure seamless support and alignment with organizational goals.
Manage a high caseload of team members across multiple departments, ensuring consistent follow-up and individualized support.
Track outcomes and success metrics, ensuring measurable progress and continuous improvement across your caseload.
Uphold confidentiality, ethical standards, and compliance with NASW and HIPAA guidelines.