Case Manager-ECBO-Ft. Worth

AMERICAN GI FORUM NATIONA•Fort Worth, TX

About The Position

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY Case Manager for the Employer and Community-Based Organization Partnerships Initiative Program is responsible for “outreaching” for eligible homeless and unemployed Texas residents (clients) in need of services including support services,’ benefits information and assistance, emergency shelter or other housing referrals, minimize the client’s dependence on public welfare, job training, and job placement and follow-up services. Case Managers will have specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, training requirements for the client, job preparation assistance, and coordination and contact with other community resource centers. The Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must always treat the clients with respect and professional care. Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required reports on a timely basis, and perform other program tasks as assigned by their supervisors.

Requirements

Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred
Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience.
Must have transportation and a valid Texas driver’s license.
Must also provide proof of current vehicle liability insurance.
Must pass a drug test and background record check.
Typing
Computer literate in using Word, Excel, Access, PowerPoint, and Outlook
Good understanding of the multitude of problems faced by applicants
Professional and productive demeanor, as well as ensuring that actions are supportive of others.
Must be able to effectively communicate verbally and in writing.
Must be able to speak before groups when necessary
Must be able to make independent decisions in coordination with service objectives.

Responsibilities

Prepare and submit support service requests as needed.
Prepare and submit MIS data information on the client cases as required.
Responsible for processing support services requests and collecting verification receipts for all expenses.
Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client.
Responsible for achieving the client goals assigned and prepared to provide corrective action plans for the same.
May participate in preparing documents, reports, literature, or presentations.
Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.