Golf Shop Retail Associate
About The Position
As a Golf Shop Retail Associate, you will be responsible for the overall guest experience. This position is a guest relations / customer service role responsible for greeting and checking in in golf course guest, assisting with pro shop retail sales, and serving as a go-to resource golf and resort guests. ESSENTIAL JOB FUNCTIONS Accurately operate Point-of-Sale system activities including, but not limited to cash, credit, and gift card transactions, 3rd party voucher acceptance, resort account charges, golf course check-in procedures, and retail sales Accurately book and manage tee times for in-person and over-the-phone guest Effectively utilize golf course web-based tools for course activities Utilize web-based applications, such as Fare Harbor, to manage online bookings, payment, and check-in procedures Maintain and/or Develop a basic understanding of golf terms Communicate effectively and cooperatively with resort team members (sales, food and beverage, guest services) Display a positive, friendly, outgoing attitude that welcomes guest Maintain a professional attitude and appearance (golf attire), striving for complete customer satisfaction Exemplify world-class guest services providing excellent customer service and being attentive to guest needs ensuring guest satisfaction Maintain calm guest-centric demeanor during stressful and busy periods Maximize every sales opportunity by cross selling profitable products Assist merchandising team to ensure inventory merchandise inventory is stocked and retail sales floor is neat and orderly Assist merchandising team with keeping stock rooms neat and orderly according to defined standards Maintain an even level of performance Develop working product knowledge Other duties as assigned
Requirements
- Demonstrate willingness to perform essential job functions
- Flexibility to work a varied schedule
- Sales experience, preferably retail
- Guest services experience
- Golf experience not necessary, willingness to learn basic lingo is essential
- Comfortable working with computer-based tools and applications
- Enjoy engaging with guest
- Outgoing and positive attitude
- Strong interpersonal communication skills and an understanding of social norms and boundaries
Responsibilities
- Accurately operate Point-of-Sale system activities including, but not limited to cash, credit, and gift card transactions, 3rd party voucher acceptance, resort account charges, golf course check-in procedures, and retail sales
- Accurately book and manage tee times for in-person and over-the-phone guest
- Effectively utilize golf course web-based tools for course activities
- Utilize web-based applications, such as Fare Harbor, to manage online bookings, payment, and check-in procedures
- Maintain and/or Develop a basic understanding of golf terms
- Communicate effectively and cooperatively with resort team members (sales, food and beverage, guest services)
- Display a positive, friendly, outgoing attitude that welcomes guest
- Maintain a professional attitude and appearance (golf attire), striving for complete customer satisfaction
- Exemplify world-class guest services providing excellent customer service and being attentive to guest needs ensuring guest satisfaction
- Maintain calm guest-centric demeanor during stressful and busy periods
- Maximize every sales opportunity by cross selling profitable products
- Assist merchandising team to ensure inventory merchandise inventory is stocked and retail sales floor is neat and orderly
- Assist merchandising team with keeping stock rooms neat and orderly according to defined standards
- Maintain an even level of performance
- Develop working product knowledge
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
