Golf Shop – Retail Sales Associate

Arcis Golf•Ocotillo, CA

1d•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. As a Pro Shop Attendant, you are at the heart of the golf experience — welcoming guests, managing the flow of play, and delivering the kind of exceptional service that keeps players coming back. Every interaction is an opportunity to anticipate needs, create a connection, and elevate the experience for both members and guests.

Responsibilities

Greet every member and guest with energy, warmth, and professionalism — make them feel valued and appreciated from the moment they walk in
Assist with golfer check-in, ensuring a smooth and efficient arrival experience
Anticipate questions and offer proactive support — from tee times and merchandise suggestions to course details and membership benefits
Create a welcoming retail environment by authentically engaging with guests and helping them find what they need
Actively promote Arcis memberships by confidently explaining benefits and encouraging participation
Answer phone calls promptly and professionally, handling tee time requests, updates, and guest inquiries
Accurately manage the tee sheet to ensure smooth flow, efficient pairing of groups, and timely starts
Communicate regularly with Starters and Guest Services to maintain awareness of pace of play, player movement, and group coordination
Keep guests informed of daily course conditions, including cart path rules, maintenance updates, and weather-related changes
Use the POS system to check in golfers, collect green/cart fees, and complete merchandise sales
Promote and upsell merchandise through product knowledge and a genuine desire to enhance the guest experience
Maintain proper cash handling practices, including daily register setup, reconciliation, and closeout procedures
Assist with inventory management, restocking, tagging, and rotating merchandise as needed
Maintain a clean, organized, and professional Golf Shop environment — dusting, vacuuming, emptying trash, and ensuring merchandise is attractively displayed
Take ownership of the guest-facing space, ensuring it reflects the pride and standards of the facility
Report any maintenance issues or product shortages to management in a timely manner
Work closely with the Guest Services, Player Assistants and Management to ensure all departments are aligned in delivering exceptional service
Support golf operations by assisting with Starter duties when needed and helping manage first tee logistics
Perform other duties as assigned by the Head Golf Professional or Golf Operations Manager