Golf Shop Coordinator (Part-Time)

Tournament Players Club•Scottsdale, AZ

22d•Onsite

About The Position

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability – compelling the sport’s top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy – the world famous Stadium Course and the stunning Champions Course. As Arizona’s only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals. Tee up your career as a part of our team with the TPC Network! The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible.

Requirements

High school education or equivalent education
Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
Previous customer experience required

Responsibilities

Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
Greet and welcome Members and Guests in a professional and courteous manner
Communicate clearly and professionally with Members, Guests, and fellow staff Members
Answer questions and provide assistance and information to Members & Guests
Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include: Accurately record time and date of reservation in the online reservation system Make corrections and update online reservation system as appropriate when reservations have been filled or canceled Email and telephone members/guests to verify advance reservations Advises guests of any abnormal golf course conditions (overseeding, aerification etc.) Communicate with local hotels/resorts concerning golf course profile (conditions)
Accurately open, operate and close the point of sale system per the Club Operations Manual
Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
Collect green fees, car fees, and other incomes
Assist with physical inventories as required
Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
Assist with all closing procedures for the Golf Shop
Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
Special projects or other duties as assigned