Golf Shop Associate

Town•Frederick, CO

6h•$18

About The Position

Under general supervision, performs a variety of functions relating to day-to-day activities of the golf course operations, including working in the golf shop, practice facilities, food and beverage area and inside/outside guest services.

Requirements

Must be 17 years of age (Must be at least 21 years of age to serve alcohol)
High School Diploma or Equivalent (May be in progress for applicants still in school)
A valid Driver’s License
Must be able to pass a criminal background check
Knowledge of the policies, procedures and goals of the Town of Frederick and the Parks and Open Space Department.
Knowledge of Bella Rosa Golf Course Rules and Regulations.
Knowledge of the game of golf and golf merchandise.
Skill in dealing tactfully and effectively with the public.
Skill in the safe and lawful operation of a golf cart or other required equipment.
Skill in organizing and managing multiple competing tasks.
Skill in written and oral communication.
Ability to work well and communicate with the public and others.
Ability to provide quality customer service to the public and others.
Ability to tactfully and consistently advise players of rules and regulations, and golf etiquette.
Ability to remain calm during routine and stressful situations.
Ability to operate all equipment necessary to perform the functions of the position, including multi-line telephones, PA system, tee scheduling software, cash register, personal computers, facsimile, and photocopiers.
Ability to handle money accurately, conscientiously, and honestly.
Ability to work in a high-usage, fast-paced environment.
Ability to understand and carry out written and verbal instructions.
Ability to understand and apply policies and procedures.
Ability to establish and maintain effective working relationships with town employees and the general public.
Ability to deal with the public and resolve problems in a mature, effective, and responsible manner.
Ability to listen well and communicate effectively orally and in writing with various audiences.
Ability to work evenings, weekends, and holidays, or flexible schedules.

Nice To Haves

Basic knowledge of the game of golf and golf course etiquette is preferred, but not required.
Alcohol service training is required upon hire.
Food handling training is required upon hire.

Responsibilities

Opens and closes the golf shop and practice facilities. Ensures that all day-to-day operations are performed in accordance with daily policy and procedures.
Interacts and provides excellent customer service to guests, answering questions and providing information regarding programs, policies, and course conditions. Assists customers with retail sales.
Uses computerized point-of-sale systems to collect golf, range and retail fees. Ensures all players in each group have paid appropriate fees. Enters data into various software programs.
Determines order of play and calls groups to starting tee in a timely fashion. Communicates with staff on starting groups, turn times, and any other on-course issues.
Answers phone calls to schedule tee times, provide information, and transfer calls to the appropriate staff member.
Has full knowledge of tournaments and league operations to answer guest inquiries. Assists with tournament operations, GHIN handicapping for events, and outside guest services, including golf cart and practice facility operations.
Assists in merchandising operation by updating displays and rotating merchandise. Has full understanding of merchandise assortment in order to increase golf shop sales. Informs the appropriate personnel when supplies are low and need to be ordered.
Operates the food and beverage area, including the sale of alcoholic beverages and preparation of minor grab-and-go foods such as sandwiches and hot dogs. Stocks inventory in food and beverage area, as needed.
Keeps golf shop, eating areas, patio, bar, cooking area and restrooms clean and orderly, as assigned.
Completes necessary registration paperwork.
Communicates effectively with all members of the golf course staff.
Drives a golf cart or other utility vehicle when necessary.
May help coordinate and oversee all league play on a daily or weekly basis.
May perform duties related to the maintenance and operations of the golf course and/or driving range.
May be responsible for nightly general ledger/cash turn-ins.
In the absence of golf management, may provide operational coverage and address routine issues using established procedures, and promptly notify management of all actions taken. Keeps management team informed of all such interactions and decisions.
May lead and train less experienced staff members on duties and procedures.
May be required to work nights, weekends, and holidays with the possibility of overtime hours.
Performs other duties as assigned.