Golf Practice Facility Assistant (Seasonal)

Oki Golf•Newcastle, WA

6d•$18 - $20

About The Position

As a Practice Facility Assistant at The Golf Club at Newcastle, you will be responsible and accountable for the daily operations of the practice facility, and you will coordinate with the Golf Operations Manager/Director of Golf/Head Golf Professional to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance.

Requirements

Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness are a must.
Customer service, cash handling, and point of sales system experience required
Good working knowledge of the golf business.
Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
Have the ability to lift 50 pounds occasionally.
Be able to work weekends and holidays, mornings and evenings as business demands.
Must be able to stand for up to four hours.

Responsibilities

Assist the Practice Facility in achieving targets through the maximization of the use of the Facility.
Use all Practice Facility-related systems efficiently.
Initiate contact with guests within 15 feet, with a warm welcome. At the conclusion of the guest’s visit, offer a sincere thank you and invitation to return.
Answer the phone within 3 rings.
Greet guests and assist them throughout their time in the Practice Facility in a friendly, and courteous manner.
Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
Maintain effective communication between all staff members in regard to course operations.
Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
Use suggestive selling techniques to ensure guests have everything necessary for their round of golf along with their use of property amenities.
Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
Knowledgeable regarding hours of operation, pace of play, and group event detail.
Other tasks as assigned.