Golf Director

Invited • Concord Township, OH

20h

About The Position

Director Golf at Quail Hollow Country Club | Concord Township, OH | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary: The Director of Golf is responsible for overseeing all aspects of golf operations at the club, ensuring an exceptional member experience and the promotion of the game. This role involves managing the golf department's budget, sales plan and achieving key objectives. The Director provides strategic direction and supervision to the golf operations team, including the golf shop and outside services, while maintaining high standards of service and operational excellence.
Responsibilities include developing and implementing engaging golf clinics and instructional programs, executing tournaments and special golf events, and fostering a culture of professionalism and growth within the department.

Requirements

• A high school diploma or equivalent.
• A minimum of 5 years of professional golf experience, with a strong focus on customer service.
• PGA/LPGA Professional Certification.

Nice To Haves

• A college degree.
• Proven experience with direct financial oversight and budget management.
• Demonstrated ability to handle confidentiality Company information and sensitive employee matters with the utmost discretion and professionalism.
• Commitment to maintaining the highest level of ethical work standards

Responsibilities

• Manage all aspects of the golf shop, outside services, and overall golf operations to ensure seamless, efficient, and professional service across the club.
• Lead, train, and motivate the golf operations team by conducting regular staff meetings to foster communication, alignment, and operational excellence.
• Ensure that all closing procedures and daily operational tasks are completed in accordance with club standards and best practices.
• Supervise the daily activities of outside golf staff, including Marshalls, Starters, and Golf Shop Attendants, ensuring compliance with policies and procedures related to staging area, range, and golf cart storage.
• Provide professional golf instruction to members and guests in alignment with Invited and PGA/LPGA standards.
• Develop engaging golf clinics, private lessons, and programs tailored for adults, juniors, and seniors.
• Develop relationships with members by leading and participating in committees, organizing specialized clinics, offering personalized golf lessons, and engaging in golf activities.
• Promote the golf game and uphold the club’s reputation by consistently delivering professional, high-quality service.
• Lead the planning, scheduling, execution, and follow-up of all club tournaments and special golf events, collaboratingwith key departments (e.g., Food & Beverage) to deliver a seamless member experience.
• Direct staff in event preparation, execution, and post-even evaluation to maximize member satisfaction and operational efficiency.
• Develop and implement strategic plans to drive golf-related revenue, sales, and marketing efforts, in alignment with Invited’s financial goals and guidelines.
• Establish and achieve sales and golf instruction targets, ensuring adherence to company policies while driving financial performance.
• Recruit, hire, and develop a high-performing team dedicated to delivering exceptional member experiences, emphasizing the link between value, satisfaction, and retention.
• Ensure the pro-shop provides a welcoming, efficient, and professional atmosphere that exceeds members and guest expectations.
• Lead and manage golf shop operations by training and motivating staff, conducting regular meetings to align objectives, boost performance, and maintain operational excellence.
• Develop and manage the annual golf calendar with diverse events and activities designed to engage and enrich the member’s experience year-round.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees