Go to Market Sales Operations Analyst

Box • Redwood City, CA

7d • Hybrid

About The Position

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We are looking for a highly motivated GTM Sales Operations Analyst to join our growing Global Go-to-Market (GTM) Operations team. This individual must be proactive, extremely well organized, and solution oriented. Success in this role will leverage their understanding of technology and business acumen to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders. WHAT YOU'LL DO Work with GTM Operations leadership to support functional enhancements and optimization projects for Salesforce, Outreach.io, Zoom Revenue Accelerator, ZoomInfo, 6Sense, LinkedIn Sales Navigator, GradientWorks, and other industry leading technologies Perform initial triage on system bugs or issues to guide appropriate teams to deliver timely solutions to the business Resolve systems bugs or issues that come through the Salesforce ticket queue, working with key cross-functional teams including Enterprise Systems, GTM Operations, and GTM business stakeholders Own data hygiene in Salesforce and connected sales tools Document technical requirements for system and process enhancements to ensure successful execution of top business objectives Work closely with Enterprise Systems team on system bugs and issues to increase value from GTM tools and streamline business processes Ad hoc support for run-the-business Salesforce enhancements including: new or updated permissions sets, flow or validation rules Oversee provisioning & de-provisioning process of all sales tools across our go-to-market team Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Requirements

• 2+ years of experience with the internet or software as a service (SaaS) industry
• 2+ years of experience in sales operations and/or Salesforce.com administration (Salesforce Admin certification preferred)
• Self-starter, highly analytical with sound decision-making skills
• Experience working in high-growth, performance focused environment
• Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments
• Strong belief in the value of customer service and stakeholder management
• Passionate and curious about finding new ways to use technology to improve business processes
• BS/BA required

Responsibilities

• Work with GTM Operations leadership to support functional enhancements and optimization projects for Salesforce, Outreach.io, Zoom Revenue Accelerator, ZoomInfo, 6Sense, LinkedIn Sales Navigator, GradientWorks, and other industry leading technologies
• Perform initial triage on system bugs or issues to guide appropriate teams to deliver timely solutions to the business
• Resolve systems bugs or issues that come through the Salesforce ticket queue, working with key cross-functional teams including Enterprise Systems, GTM Operations, and GTM business stakeholders
• Own data hygiene in Salesforce and connected sales tools
• Document technical requirements for system and process enhancements to ensure successful execution of top business objectives
• Work closely with Enterprise Systems team on system bugs and issues to increase value from GTM tools and streamline business processes
• Ad hoc support for run-the-business Salesforce enhancements including: new or updated permissions sets, flow or validation rules
• Oversee provisioning & de-provisioning process of all sales tools across our go-to-market team
• Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees