Go to Market Sales Operations Analyst
About The Position
Box (NYSE:BOX) is a leader in Intelligent Content Management, providing a platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005 and headquartered in Redwood City, CA, with offices globally, Box simplifies work for leading organizations like JLL, Morgan Stanley, and Nationwide. The company's mission is to bring intelligence to content management and empower customers to transform workflows, especially with the combination of AI and enterprise content. Box is seeking a highly motivated GTM Sales Operations Analyst to join its growing Global Go-to-Market (GTM) Operations team. The ideal candidate must be proactive, extremely well organized, and solution-oriented. Success in this role requires leveraging an understanding of technology and business acumen to assess requests and find solutions that meet stakeholder needs. The candidate should demonstrate the ability to effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.
Requirements
- Approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box
- 2+ years of experience with the internet or software as a service (SaaS) industry
- 2+ years of experience in sales operations and/or Salesforce.com administration
- Self-starter, highly analytical with sound decision-making skills
- Experience working in high-growth, performance focused environment
- Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments
- Strong belief in the value of customer service and stakeholder management
- Passionate and curious about finding new ways to use technology to improve business processes
- BS/BA required
Nice To Haves
- Salesforce Admin certification preferred
Responsibilities
- Work with GTM Operations leadership to support functional enhancements and optimization projects for Salesforce, Outreach.io, Zoom Revenue Accelerator, ZoomInfo, 6Sense, LinkedIn Sales Navigator, GradientWorks, and other industry leading technologies
- Perform initial triage on system bugs or issues to guide appropriate teams to deliver timely solutions to the business
- Resolve systems bugs or issues that come through the Salesforce ticket queue, working with key cross-functional teams including Enterprise Systems, GTM Operations, and GTM business stakeholders
- Own data hygiene in Salesforce and connected sales tools
- Document technical requirements for system and process enhancements to ensure successful execution of top business objectives
- Work closely with Enterprise Systems team on system bugs and issues to increase value from GTM tools and streamline business processes
- Ad hoc support for run-the-business Salesforce enhancements including: new or updated permissions sets, flow or validation rules
- Oversee provisioning & de-provisioning process of all sales tools across our go-to-market team
- Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams
Benefits
- Eligible for equity
- Eligible for benefits and perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
