Go-To-Market Operations Lead

Zoom

18h • Remote

About The Position

What you can expect Lead and scale Zoom's end-to-end Demand to Land business process function—from demand generation through customer expansion. Drive process transformation by identifying inefficiencies, prioritizing improvements, and implementing scalable solutions across sales systems and workflows. Deliver measurable impact on pipeline quality, sales execution, and customer experience while shaping how our Go-To-Market organization operates. About the Team Our team owns the processes that power efficient scaling—from lead to renewal. We partner across Sales, Customer Success, IT, and Systems to design, govern, and continuously improve workflows. Our work directly impacts pipeline quality, forecast accuracy, and customer experience.

Requirements

• Bring 10+ years of experience in Revenue Operations, Go-To-Market Operations, or Business Process roles within a SaaS environment
• Demonstrate deep understanding of B2B sales motions, customer lifecycle management, and funnel optimization from demand through retention
• Show proven experience owning and transforming end-to-end Demand to Retention processes in a scaling organization
• Lead and manage teams effectively, including experience with globally distributed teams
• Apply deep working knowledge of Salesforce including core objects, workflows, approvals, reporting, and integrations
• Understand CPQ concepts including pricing, discounting, approvals, and deal structuring
• Communicate effectively with executive stakeholders, influence cross-functional partners, and manage complex initiatives independently
• Drive automation and AI-enabled process improvements to enhance efficiency and consistency

Responsibilities

• Owning and governing end-to-end Demand to Land processes including lead management, opportunity management, forecasting, quoting, pricing, approvals, order management, contract lifecycle, and expansion workflows
• Identifying process breakdowns and inefficiencies across the customer lifecycle by analyzing system behavior, user feedback, and performance data to surface root causes and prioritize improvements
• Leading process transformation initiatives by designing current-state and future-state workflows, building business cases, and implementing automation and AI solutions to reduce manual effort
• Partnering with IT and Systems teams to define requirements, scope enhancements, prioritize backlogs, and ensure alignment between process design and system capabilities across Salesforce and adjacent tools
• Enabling Go-To-Market teams by establishing best practices, producing documentation and training materials, and driving adoption of standardized processes across Sales, Customer Success, and Operations

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees