Go-Ahead Entry Specialist
About The Position
Our Go-Ahead Entry Specialist(s) support the implementation and use of the Go-Ahead Entry gates process at Kauffman Stadium. Additionally, they are responsible for handling and resolving mobile ticketing related issues around Kauffman Stadium during games and/or other events. They will have the knowledge and understanding of the entry kiosks, entry processes and procedures, mobile ticketing processes, the MLB Ballpark app, and other related ticketing apps. They are responsible for helping guests access, transfer, and accept tickets before entering Kauffman Stadium. These digitally native specialists allow fans to enter Kauffman Stadium effortlessly.
Requirements
- At least 1 year of Customer Service or related experience preferred.
- Must have a flexible schedule and be available to work most or all game-days including weekends, holidays, and nights.
- Must be able to work in outdoor conditions.
- Knowledge and experience of mobile ticketing and related apps preferred.
- Effective communication skills.
- Exceptional attention to detail.
- Exemplary problem-solving skills.
- Energetic and enthusiastic.
- Must be able to stand 2+ hours per shift.
- Ability to lift items weighing as much as 15 pounds
- Must be able to be productive in a work environment where the noise level can be high at times
- Specific vision abilities include close vision and ability to adjust focus
- Must be comfortable walking to navigate the facility to access the office, concourse, etc.
- Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
Nice To Haves
- At least 1 year of Customer Service or related experience preferred.
- Knowledge and experience of mobile ticketing and related apps preferred.
Responsibilities
- Engage with all guests in a professional, enthusiastic, and friendly manner.
- Operate Go-Ahead entry kiosks seamlessly to ensure fans have a quick entry to the stadium.
- Ensure guests are signed up for Go-Ahead Entry and assist them if necessary.
- Assist fans with common Ballpark app issues and questions including but not limited to:
- Verifying accounts
- Accessing tickets
- Forwarding and accepting forwarded tickets
- Efficiently resolve issues and concerns related to mobile tickets & Go-Ahead entry while upholding a high standard of customer service.
- Assist nearby ticket sellers with guest questions regarding the MLB Ballpark App.
- Trouble shoot any issues with the applicable technology.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
