Go-Ahead Entry Specialist

MLB•Houston, TX

8d•Onsite

About The Position

As a Go-Ahead Entry Specialist, you will play a crucial role in supporting the Guest Services Department with entry into Houston Astros Baseball Games. A key aspect of this role involves the Go-Ahead Entry process, which is vital to enhancing the fan experience. This cutting-edge technology paired with Astros-leading MLB adoption, allows for fast, hands-free entry into the ballpark through facial authentication. Ideal candidates will be excellent communicators, quick learners, detail-oriented, and fully committed to the digital ticketing experience. Additionally, applicants must be personable, hardworking, able to work effectively under pressure, and produce accurate results in a fast-paced environment.

Requirements

Strong attention to detail.
Propensity to learn and apply skills needed in a Guest Services role.
Strong verbal communication skills with the ability to interact professionally in loud, crowded, or highâstress environments.
Demonstrate ability to work well with fans and teammates of varied temperaments.
Ability to work efficiently in a fastâpaced setting while managing multiple guests needs simultaneously.
Flexibility to adapt to changing assignments, crowd flow, weather conditions, and event-related needs.
Effective problem-solving skills with the ability to provide quick, practical solutions to guest concerns or operational issues.
Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
This role requires the ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time.
Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.

Responsibilities

Welcome guests to Daikin Park as they arrive at the entry gate.
Create awareness about Go-Ahead Entry.
Quickly determine if a fan is enrolled in Go-Ahead Entry.
Effectively communicate to fans the necessary steps to complete enrollment.
Assist guests with sign-up process and resolve any issues they may encounter outside the gate.
Provide support and guidance to ensure a seamless entry experience.
Address any concerns or questions guests may have before entering the event.
Manage the flow of guests to prevent overcrowding and ensure a steady pace for entry.
Communicate effectively with the Monolith Operator as needed.
Monitor guest movement and quickly provide information as necessary.
Operate the device and manage guest entry using the monolith system.
Verify tickets and credentials to ensure only authorized guests enter the event.
Maintain a constant flowing entry process.
Perform other duties as assigned.