GNOC Tier II Technician Incident Management (NE II) (Government)
About The Position
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Government Network Operations Center (GNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. Description of Job Duties/Responsibilities: The job duties of the GNOC Tier II Incident Management Technician are as follows: This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed in Springfield, VA.
Requirements
- TS/SCI with polygraph. (#ts/sci) (#polygraph).
- Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
Responsibilities
- Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
- Respond to, update, and resolve incident tickets within ServiceNow.
- Administer networks including hardware, systems software, applications software, and all hardware configurations.
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
- Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
- Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
- Modify and troubleshoot layer three routing across the enterprise network.
- Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
- Ensure adequacy of plans for hardware and communications.
- Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
- Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
- Diagnose hardware and software problems and coordinate the replacement of defective components.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Pro-rated when working less than 40 hrs/wk.
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
