Tier II Regional Lead (NE III) (Government)

AT&T•Chantilly, VA

4d•$108,000 - $220,946•Onsite

About The Position

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Tier II Regional Lead to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Description of Job Duties/Responsibilities: This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed in Springfield, VA. Responsible for leading multiple geographically dispersed teams of 4-12 Tier II Network Engineers accountable for the operations and maintenance of a complex and robust Intelligence Community communications network. Responsible for the training, mentoring, development, and accountability of all Site Leads and Tier II personnel within region of responsibility. Responsible for oversight of personnel and material resources allocated to sites within region to ensure tasks, projects, and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP. Coordinates with Operations and other Program management staff to drive network operations and maintenance activities as well as execute service delivery, recapitalizations, and service enhancement projects. Responsible for the oversight of team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive team performance. Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site and customer. Conducts regular engagements with Site government and SETA representatives to sustain clear channels of communication and serve as the focal point for initial issue escalation and resolution. Collaborates with managers from all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement. Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed. Serves as the Hiring Manager and management authority for all administrative actions within region of responsibility to include but not limited to hiring actions, employment terminations, time keeping, and evaluations. Occasional travel required up to 10%.

Requirements

TS/SCI with polygraph.
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
Must have experience leading a technical organization of more than 15 FTE’s and teams who were geographically dispersed.
Experienced in trouble shooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.
Experienced in Layer 1 and 2 networking concepts and basic routing fundamentals.
Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.
Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP).
Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.

Nice To Haves

ITIL Foundation

Responsibilities

Responsible for leading multiple geographically dispersed teams of 4-12 Tier II Network Engineers accountable for the operations and maintenance of a complex and robust Intelligence Community communications network.
Responsible for the training, mentoring, development, and accountability of all Site Leads and Tier II personnel within region of responsibility.
Responsible for oversight of personnel and material resources allocated to sites within region to ensure tasks, projects, and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP.
Coordinates with Operations and other Program management staff to drive network operations and maintenance activities as well as execute service delivery, recapitalizations, and service enhancement projects.
Responsible for the oversight of team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive team performance.
Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site and customer.
Conducts regular engagements with Site government and SETA representatives to sustain clear channels of communication and serve as the focal point for initial issue escalation and resolution.
Collaborates with managers from all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement.
Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed.
Serves as the Hiring Manager and management authority for all administrative actions within region of responsibility to include but not limited to hiring actions, employment terminations, time keeping, and evaluations.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone