GMI Product Support Representative III
FIS Global•Jacksonville, FL
4d
About The Position
As a GMI Product Support Representative III, you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
Requirements
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of GMI Back Office System.
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communications skills
- Strong problem solving skills
- Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience.
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming Stream GMI Software inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or GMI product application or compatibility matters.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Uses SQL, Crystal Reports, or report manager to build moderately complex reports.
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
