GMC/Mazda Service Advisor

Zanesville Auto Group•Dover, OH

12d

About The Position

We are a Fast-Growing Import Dealer looking for the Best! At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. There is an enormous potential with guaranteed income and performance-based pay plan. $4,500 guarantee for qualified candidates! We have an immediate opening for three candidates!

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Prefer experience with auto repair and maintenance
A salesperson wanting to move to the next level and be a service advisor would be a plus
Valid driver’s license

Nice To Haves

Prefer experience with auto repair and maintenance
A salesperson wanting to move to the next level and be a service advisor would be a plus

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems, order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Perform M.P.I on every customer and internal car
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations