Service Advisor at Capitol GMC
About The Position
Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG’s vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row. As a Service Advisor , you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
Requirements
- Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
- 1-year of previous Service Advisor experience
- Valid state driver’s license and good driving record (no major violations)
- Availability to work evenings and weekends
Nice To Haves
- X-Time and CDK experience is a plus
Responsibilities
- Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
- Meet guests’ needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Benefits
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
