GM Service Advisor

Mountain Home Chevy Buick GMC•Mountain Home, ID

About The Position

The Auto Ranch Group is looking for an experienced Service Advisor to join our growing team at Mountain Home Auto Ranch Chevrolet-GMC! Are you an automotive professional who loves to deliver exceptional customer service? Do you excel at meeting customer needs and managing service processes? Then this is the place for you! WHY JOIN US? The Auto Ranch Group is the fastest-growing independent auto group in Idaho and has been recognized since 2018 as one of the top “Idaho Private 100” businesses. We offer a talented group of automotive industry professionals, ready to support the enthusiastic individuals that will join our team. Our managers are forward-thinking and focused on innovation, providing the tools and training you need to excel. Compensation is competitive, and our benefits are exceptional. Are you ready for a career where EXCELLENCE is the goal, and you are rewarded based on the value you add? Then take a moment to apply today! Your application is strictly confidential.

Requirements

Minimum of 2 years of experience as an Automotive Service Advisor preferred.
Valid state-issued driver’s license.
Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
Strong comfort level with computer systems and phone-based customer interactions.
Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
Technical Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
Demonstrate equity, empowerment, quality, and integrity in all customer and team interactions.

Responsibilities

Customer Interaction: Provide a warm, professional, and welcoming atmosphere for every customer. Listen attentively to customer concerns and questions, offering expert advice on vehicle maintenance and repair needs. Ensure a seamless and positive customer experience by addressing inquiries, resolving complaints, and maintaining professional communication throughout the service process.
Service Recommendations: Conduct thorough evaluations of customer concerns and vehicle conditions. Provide clear, accurate, and detailed explanations of required services, costs, and timelines to customers. Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance, safety and reliability, and create customer trust.
Service Scheduling: Coordinate and prioritize service appointments to maximize efficiency and customer satisfaction. Maintain consistent communication with customers regarding vehicle status and service progress.
Team Collaboration: Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery. Provide detailed work orders and descriptions to support technician accuracy and efficiency.
Operational Support: Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems. Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components. Assist customers with invoice reviews and payment processing.