Global Technical Trainer, CAD/CAM & Imaging - Charlotte, NC

Dentsply Sirona, Inc•Charlotte, NC

About The Position

The Global Technical Trainer, CAD/CAM and Imaging Systems is responsible for the design, development, and delivery of high-quality technical training programs, primarily supporting North America. This role plays a critical part in ensuring internal service teams and external service partners are equipped with the technical knowledge and skills required to effectively support CAD/CAM and Imaging systems The Global Technical Trainer establishes training objectives, assesses learning needs and delivers comprehensive technical training across multiple formats. Working closely with cross-functional and global stakeholders, this role ensures training content is accurate, current, and aligned with product, service, and business requirements. The role requires regular travel of up to 50% within North America and occasional travel outside the United States (e.g., Canada), typically for periods of less than one week. A valid passport is required.

Requirements

Bachelor’s degree in Education, Information Technology, Health Sciences, or a related field; equivalent combination of education and experience may be considered.
Minimum of 3 -5 years of experience in technical training, technical education, or related technical role
Hands-on experience supporting CAD/CAM and Imaging systems in a customer-facing or service environment.
Technical expertise in CAD/CAM and Imaging systems, or related technical systems
Experience with adult learning principles and technical instructional design.
Experience collaborating across global and cross-functional teams.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Proficiency in information technology, including cloud-based platforms and networking concepts
Strong instructional design and adult principle knowledge, including experience with instructor-led, virtual, and blending learning modalities
Strong facilitation skills, with the ability to communicate clearly and effectively in customer-facing and international environments
Proficiency with digital learning tools, learning management systems (LMS), and multimedia training platforms
Excellent written and verbal communication skills in English; additional languages are a plus
Ability and willingness to travel as required to support training delivery, including domestic and occasional international travel.
Ability to travel up to 50% within North America and occasionally internationally
Valid passport required

Nice To Haves

Prior experience supporting product launches, system updates, or train-the-trainer programs preferred

Responsibilities

Designs, develops, and implements technical training programs for internal service technicians and channel partners supporting CAD/CAM and Imaging systems.
Defines clear training objectives and learning outcomes aligned with product capabilities, service requirements, and business priorities.
Delivers technical training in multiple formats, including on-site, virtual, and blended learning environments, to national and global audiences as required.
Assesses training needs and identifies knowledge or skills gaps within service teams and channel partners.
Creates, maintains, and owns high-quality training materials, ensuring accuracy, consistency, and alignment with product specifications and service requirements.
Evaluates and optimizes training content based on participant feedback, product updates, system enhancements, and emerging technology trends.
Teaches complex technical concepts and system interdependencies using modern digital training tools, multimedia resources, and interactive learning methodologies.
Supports new product and market launches by developing comprehensive training concepts, executing train-the-trainer programs, and ensuring readiness of internal teams and external partners.
Collaborates with global and regional stakeholders, including Service, Product Management, R&D, Quality, and Training leadership, to ensure training relevance and effectiveness.
Ensures all initiatives are compliant with regulatory and legal standards and company policies.
Complies with company and departmental policies and administrative requirements.
Performs other duties as assigned or as needed.