Global Technical Support Informatics Applications Engineer

Danaher Corporation

22h • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Global Technical Support Informatics Applications Engineer for Beckman Coulter Life Sciences is responsible for providing remote and on-site field system support that includes hardware, software applications, and networking to customers and field personnel. The Global Technical Support Informatics Applications Engineer also provides next level phone support to the field service organization, as required, to resolve complex technical problems and product issues beyond the capabilities of the LifeScience Technical Support team. This position reports to the Global Informatics Manager and is part of the Service Operations team and will be fully remote, although residency in the eastern half of the US is required. In this role, you will have the opportunity to: Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions. Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience. Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams

Requirements

• Bachelor’s Degree with 3+ years’ supporting laboratory middleware Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
• Strong computer networking and/or LIS implementation/development experience
• Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements

Nice To Haves

• Diagnostics Laboratory Informatics and Automation applications experience
• Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.

Responsibilities

• Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America
• Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources
• Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions.
• Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience.
• Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams

Benefits

• Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees