Global Tech Transfer Program Manager

Thermo Fisher Scientific•Greenville, NC

About The Position

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building an exciting career with us. Position Summary: The Global Technology Transfer Program Manager, PPMO, DPD is part of the Global PPMO, Customer Operations Department under Drug Product Division (DPD) and responsible for harmonization of Tech Transfer policies, tools, templates, lessons learned, best practices, performance evaluation of Tech Transfer programs, and ways of working across a multi-site network. Global TT Program Manager will demonstrate project management capabilities and life sciences industry knowledge and be accountable for site-to-site tech transfer execution through standardized tools and practices, ensuring consistent planning, reporting, and adherence to GMP and Quality Management System (QMS) requirements. The ability to independently handle a portfolio of medium-to-complex, multifaceted client projects through creative problem solving, cross-functional teamwork, collaboration, partnership enables successful project delivery in this role! The scope of the position covers three major areas: Technical Excellence Program Management (Tactical and Strategic) Client Experience and Relationship Management Relationship Management Growth.

Requirements

Bachelor’s degree in Science, Engineering, Pharmacy, or related field.
Hands-on experience in OSD and/or Steriles manufacturing, validation, quality
Advanced Client service/ Project Management experience
Structured execution, attention to detail, and follow-through
Clear written communication and documentation discipline
Cross-functional collaboration in matrix environments
Continuous improvement mindset and learning agility
Comfort working across cultures/time zones
Customer Centric Mindset
Minimum 6 years’ previous experience in pharma/biotech/CDMO operations, tech transfer, MS&T, validation, manufacturing and project coordination.
Strong organization, meeting facilitation, and stakeholder coordination skills.
Strong experience in project management and/or client service.

Nice To Haves

PMP / PROSCI Certification strongly preferred
Experience with Sterile/OSD Drug Product manufacturing & CMO/CDMO Operations is strongly preferred.

Responsibilities

Global Technology Transfer Program Management: Accountable for end-to-end governance, planning, execution, customer relationship management, and ownership of assigned site-to-site TTs (development and commercial) throughout their life cycle across both OSD and Steriles business units within DPD.
Maintain continuous contact with the clients, focusing on the clients’ requirements and the interests of the company.
Maintain detailed and integrated project plans, timelines, RAID logs (Risks, Assumptions, Issues, Dependencies), action registers, and decision logs.
Lead organization of site-to-site lessons learned / stage gate process to ensure proactive risk mitigation, application of best practices that results into schedule adherence/improvement and consistent project execution.
Negotiate project conflicts within the company and with the customer stakeholders, ensuring resolutions that are amenable to both parties and/or informing management of potential risks & issues.
Generate key documentation including the Technology Transfer List, Gap Analysis that includes process design, Technology Transfer Plan, Technology Transfer Report, Integrated Project Timeline, Action Item lists and ensure protocol/report are issued according to project’s timelines.
Manages project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client.
Maintains accountability for individual and team outcomes.
Independently manages a large, complex project portfolio or multiple client projects, planning and delivering at all project stages.
Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, defines resources requirements, tracks performance and identifies improvement opportunities.
Serve as primary contact and communication link between Company and customer.
Lead, track, follow up and monitor program activities to ensure alignment with expectations and agreed-upon timeline.
Support escalation management by ensuring issues are documented, assessed, and routed to appropriate decision makers.
Extensive understanding of customer TT contract terms and conditions; skilled in negotiations and mentors the team in effective TT scope management.
Global Tech Transfer Process Harmonization: Support development and maintenance of global Tech Transfer standards (SOPs, work instructions, playbooks, templates).
Assist in gap assessments across sites and compile harmonization opportunities and risk-based prioritization inputs.
Support by tracking updates to global PPMO standards and lead controlled-change management processes across the network.
Support implementation and adoption of global tools (e.g., tech transfer management templates, stage gate checklists, dashboards, project management platforms).
Create and maintain TT/PPMO training materials (quick guides, job aids, FAQs), and coordinate training logistics.
Collect user feedback, track adoption metrics, and log improvement requests; support continuous improvement cycles.