Global Support Engineer(Database)
About The Position
Responsibilities • Receive, triage, and respond to technical-support tickets submitted by customers. • Ensure every ticket is answered within the prescribed time frame (SLA compliance). • Rapidly assess severity and urgency, help the customer stop loss as fast as possible. • Analyze root causes and provide temporary work-arounds to minimize impact on the customer’s business. • Coordinate internal resources to drive issues to full resolution. • Maintain efficient communication with customers via phone, e-mail, and live chat. • Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity • Being able to multi task and work under pressure • Ability to be careful and through with detail. • Being able to work both independently and in a collaborative environment. • Troubleshooting database related problems. Qualifications • Bachelor’s degree or above in Computer Science, Information Technology, or a related field. • At least 2–3 years of technical-support or customer-service experience; • Bench marking and optimizing queries. • Developing high performance stored procedures. • Familiar with Linux operating systems. • Knowledge of networking. • Communicating fluently in English, both verbally and in writing. • Communicating in Chinese is a plus. Preferred Qualifications: • Technical-support experience in large enterprises or internet companies. • Relevant technical certifications (e.g., AWS, Oracle). • Basic understanding of cloud computing, distributed systems, or big-data technologies.
Requirements
- Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
- At least 2–3 years of technical-support or customer-service experience
- Bench marking and optimizing queries.
- Developing high performance stored procedures.
- Familiar with Linux operating systems.
- Knowledge of networking.
- Communicating fluently in English, both verbally and in writing.
Nice To Haves
- Communicating in Chinese is a plus.
- Technical-support experience in large enterprises or internet companies.
- Relevant technical certifications (e.g., AWS, Oracle).
- Basic understanding of cloud computing, distributed systems, or big-data technologies.
Responsibilities
- Receive, triage, and respond to technical-support tickets submitted by customers.
- Ensure every ticket is answered within the prescribed time frame (SLA compliance).
- Rapidly assess severity and urgency, help the customer stop loss as fast as possible.
- Analyze root causes and provide temporary work-arounds to minimize impact on the customer’s business.
- Coordinate internal resources to drive issues to full resolution.
- Maintain efficient communication with customers via phone, e-mail, and live chat.
- Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity
- Being able to multi task and work under pressure
- Ability to be careful and through with detail.
- Being able to work both independently and in a collaborative environment.
- Troubleshooting database related problems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Number of Employees
251-500 employees
