Global Supply Chain Transformation Manager

International Rescue Committee•Baltimore, MD

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background/IRC Summary The IRC's Global Supply Chain (GSC) Department aims to achieve excellence in supply chain management by providing accurate, timely, and effective information to IRC operations and programming management teams. We accomplish this through clear and accessible documentation, developing meaningful learning and knowledge-sharing opportunities, and managing regular and engaging communications across all GSC functions. Our focus lies in fostering strong collaboration between headquarters, regional offices and clusters, country programs, and field offices. to drive organizational efficiency and effectiveness in supply chain operations. Job Overview The Manager of Global Supply Chain Transformation will lead the knowledge management, learning, change management, and communications strategy for a portfolio of strategic supply chain transformation initiatives. This role is responsible for ensuring successful adoption and integration of new AI-powered tools and system enhancements across GSC, working in close collaboration with technical teams, regional staff, and cross-functional stakeholders including Global Finance and IT. The position will focus primarily on three strategic initiatives: Integra Demand & Supply Planning, AI-Powered Knowledge Management & User Support, and the OCR + AI Last-Mile Inventory & Contributions in Kind (CIK) Tracking System. The Manager will develop and execute comprehensive management and learning strategies to maximize user adoption, ensure operational readiness, and deliver sustainable capability improvements across the organization.

Requirements

Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or related field required. Equivalent experience is acceptable.
3-6 years' experience in knowledge management and learning (KML), preferably for an international development and/or humanitarian aid organization, or other equivalent international agency.
Designing and implementing KML strategies aligned with organizational goals.
Building and facilitating learning processes such as after-action reviews, lessons learned, and peer learning sessions.
Supporting technology implementations, ERP rollouts, or digital transformation initiatives strongly preferred.
Embedding learning into workplans, change initiatives, and organizational routines.
Driving culture change for policies, processes, and interdepartmental coordination.
Developing KML performance through indicators and continuous improvement methods.
Designing KML documents and reports for executive and functional leadership, as well as technical and “customer” staff.
Managing KML projects from planning, execution, and stakeholder engagement.
Demonstrated cross-functional collaboration with other departments (ex: finance, IT, and programming) strongly preferred.
Deep knowledge of adult learning theory, instructional design, and interactive learning methods.
Excellent interpersonal, written, and oral communication skills, with the ability to make complex technical topics easily understood for diverse audiences.
Demonstrated experience producing effective learning materials and change management communications.
Ability to work with diverse, geographically distributed teams and successfully engage their input.
Strong project management skills with the ability to manage multiple workstreams and competing priorities.
Strategic, analytical, and systems thinking skills with the capacity to see the big picture while managing detailed execution.
Proactive, resourceful, and results-oriented with a track record of driving adoption and behavior change.
Willingness to stay current on knowledge management, learning, and change management methodologies.
Willingness to travel to IRC offices within the region up to 10% of the time.

Nice To Haves

Familiarity with AI-powered tools, knowledge management systems, or technology-assisted learning applications a plus.
Graphic design skills a plus

Responsibilities

Develop and execute comprehensive change management strategies for each of the three donor-funded initiatives, ensuring alignment with project timelines and organizational readiness.
Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables.
Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies.
Design and implement feedback mechanisms to monitor adoption progress, identify barriers, and adjust strategies as needed throughout each project lifecycle.
Along with the System and Data and Risk and Compliance Directors, serve as the GSC lead for the Supply Chain Expert Bot initiative, collaborating with the Signpost team to consolidate and curate knowledge sources including SOPs, policies, job aids, process maps, and training materials.
Coordinate with subject matter experts across Procurement, Inventory, Assets, Logistics, and donor compliance to ensure accurate, comprehensive content for the AI bot.
Develop quality assurance processes for bot training data and ongoing content maintenance to ensure consistently updated knowledge repositories.
Design the user support model for the Expert Bot, including escalation pathways and integration with ServiceNow for operational support ticketing.
Lead the development of learning strategies and materials to support user adoption of Integra Demand & Supply Planning capabilities, including forecasting tools and the Vendor Collaboration Portal.
Create role-based training curricula addressing the needs of procurement teams, program staff, and regional advisors for each initiative.
Design and deliver learning content for the OCR + AI Last-Mile Inventory system, ensuring country program staff are prepared for pilot implementation.
Leverage AI tools to streamline learning content creation, including training scripts, job aids, and instructional materials.
Support regional supply chain staff in delivering localized training on system changes, new processes, and ways of working.
Develop and execute integrated communications plans for each initiative, using IRC's communication channels to build awareness, generate buy-in, and reinforce key messages.
Create visually impactful content including infographics, quick reference guides, and multimedia materials to support adoption.
Work with the Chief Global Supply Chain Officer and the Director of Global Supply Chain Strategy Planning and Management to design and facilitate global supply chain meetings related to transformation initiatives.
Establish regular reporting cadences, tracking success metrics and providing updates on adoption progress to leadership and stakeholders.
Document lessons learned throughout each project phase and use insights to refine change management approaches and knowledge management practices.
Contribute to the development of sustainable knowledge management structures that will support ongoing system evolution beyond the project period.
Ensure the structure and content of IRC's intranet meets staff needs for accessing tools, guidance, and resources related to the new systems.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.