Global Service Center Specialist

Worldwide Insurance Services • King of Prussia, PA

2d • $18

About The Position

There is something that makes Blue Cross Blue Shield Global SolutionsSM
a special place to work. We're proud to offer the best of both worlds: a place where professional ambition meets work-life balance.

Our Global Service Center (GSC) is open 24/7/365 to service our globally mobile members.

Our Global Service Center Specialists have a true understanding of our customers' needs and are committed to not only increasing overall customer satisfaction but doing so with a smile. We are looking for an individual thinker who can take personal responsibility for the quality of their work and show an interest in our members and their needs.

The GSC Specialist fields calls from members, medical providers (doctors, hospitals, pharmacies, etc.) and brokers, in regard to access of care, products, policy benefits, enrollment, and claims inquiries received via telephone, e-mail, fax and mail.

Requirements

• High school diploma required; Undergraduate degree and/or equivalent experience preferred.
• Must be able to multitask while keeping composure at all times.
• Excellent verbal and written communication skills.
• Ability to speak, read, and write fluent English; multi-lingual skills a plus.
• Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis.
• Strong facilitation, conflict resolution, and investigative skills.
• Must have reliable at-home high speed internet service.
• High volume corporate customer service experience is required.
• Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
• Training hours will be M-F, normal business hours until designated shift is assigned

Nice To Haves

• Familiarity with insurance products and insurance terminology is a plus.

Responsibilities

• Ensuring our members (customers) always receive the highest quality of customer service.
• Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s).
• Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email.
• Manage requests for medical assistance services on a planned or emergency basis.
• Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members.
• Appropriately and proficiently document all interactions and maintain accurate files in the designated systems.
• Other duties as assigned.

Benefits

• You'll be eligible for our full range of health benefits starting the first of the month following your start date and have access to our rewards and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED