Service Center Specialist

Xylem • Midland, TX

3d • $25 - $31

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements

• High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work
• Computer proficiency to include Microsoft Suite and math skills
• Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
• Intra-departmental communication for purpose of alignment/ information sharing
• Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Fluency in relevant ERP systems
• Basic understanding of typical IT business tools
• Basic understanding of Field Service and CRM application like MS Field Service or MS CRM
• Must have a clean driving record
• Heavy lifting of up to 50 pounds.
• Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
• Regularly required to listen, talk to, and see employees and customers on a daily basis
• General office environment and use of phone and computer equipment.

Nice To Haves

• Light construction experience preferred
• Forklift certification preferred.

Responsibilities

• Manage inbound phone calls, online inquires and customer walk-ins
• Able to perform routine tasks related to the process that they support
• Strong collaboration with customers and branch staff on dealing with issues
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
• Ability to document tasks in process flows
• Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Assists branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and updates forms of payment to process for service orders from customers
• Ensures all service operations and part numbers are added to service orders
• Ensures on site tech safety credentials or current training in place
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
• Xylem Watermark

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees