Global Service AgentForce Developer (SalesForce)

Hach

1d•Remote

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: Flexible working hours Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Health benefits Reporting to the Sr. Manager, Global Service Systems, the Global Service AgentForce Developer (SalesForce) is responsible for designing, build, and operationalizes Salesforce-native AI agents that streamline service workflows across our global organization. You’ll partner with Service, Sales, and IT to deliver secure, compliant automations (e.g., case triage, knowledge retrieval, guided resolutions) while instrumenting metrics for reliability, adoption, and business impact. This position is part of the Global Services team, and will be remote in the US or Europe.

Requirements

English Speaking
5+ years hands-on Salesforce development (Apex, Lightning Web Components, Flow, SOQL/SOSL)
Experience with Salesforce Experience Cloud (community sites, portals) and strong HTML/CSS skills for UI customization
Proven delivery on Service Cloud (Cases, Knowledge, Entitlements) and Field Service/ServiceMax integrations or equivalent service platforms
Experience building automation/AI-enabled solutions inside Salesforce (Einstein, Prompt Builder, skills/tools/actions, agent flows) or equivalent frameworks

Responsibilities

Design & develop Agentforce patterns (prompts, tools/actions, flows) on Salesforce to support service scenarios (case deflection, entitlement checks, escalation routing, field-service guidance)
Integrate agents with Service Cloud data models (Cases, Knowledge, Entitlements), OM/CPQ objects, and external services via Platform Events, Apex, and Flow
Harden agents for scale: guardrails, data access policies, evaluation harnesses, fallback behaviors, observability (dashboards/telemetry)
Partner with product owners to translate service playbooks into agent capabilities; run experiments and A/B tests; document best practices
Ship iteratively using DevOps: source control, automated testing, CI/CD, environment strategy (sandboxes), and release management
Measure outcomes: adoption, resolution time, deflection rate, agent reliability, and user satisfaction—then improve