Global Serialization Intern

Eisai • Cary, NC

2d • $25 • Hybrid

About The Position

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.
Eisai is seeking an intern to join our team for a 6-month assignment. You will have the opportunity to support team members by assisting with day-to-day operational tasks, documentation, and system support related to Eisai’s Global Serialization Enterprise System (rfXcel) and related platforms. You will also actively participate in connectivity projects and process improvement initiatives, helping to ensure the enterprise system remains efficient and resilient. Additionally, this role involves contributing to Business Continuity and Crisis Management efforts, building organizational resilience, and mitigating risk. Designed as a structured learning opportunity, the position offers hands-on experience with pharmaceutical serialization, GS1 standards, and global supply chain compliance while providing meaningful operational support.

Working under the guidance of Global Serialization Business Analysts, Technical Analyst, and the Project Manager, you will contribute to SOP maintenance, master data activities, issue triage, and cross-functional coordination. You will gain exposure to system upgrades and connectivity projects and will play a supporting role in process improvement and Business Continuity and Crisis Management activities across the serialization function.

Requirements

• At least 18 years of age prior to scheduled start date
• Hybrid role requiring onsite presence Tuesday through Thursday
• Must be currently enrolled in a Bachelors degree program in Supply Chain, Information Technology, Engineering, Business, or a related field.
• Interest in pharmaceutical supply chain, serialization, or regulatory compliance.
• Strong proficiency with Microsoft O365 applications (Excel, Word, PowerPoint, Teams, CoPilot, OneNote, Outlook).
• Ability to learn new enterprise systems and technical concepts quickly.
• Ability to thoughtfully apply emerging technologies, including AI tools, to improve efficiency, accuracy, and workflow effectiveness under guidance.
• Awareness of responsible AI use, including data privacy, confidentiality, and appropriate application within enterprise systems.
• Ability to work together with other members of a project team to accomplish objectives.
• Critical thinker and problem solver with excellent communication skills

Responsibilities

• Support Global Serialization team members in the day-to-day operation of the Global Serialization Enterprise System (rfXcel).
• Assist with documentation updates, including SOPs, work instructions, and training materials related to serialization processes.
• Support master data maintenance activities across serialization, government, and third-party systems.
• Assist with the creation of simulated test files to facilitate system testing and validation activities.
• Participate in basic incident triage and troubleshooting activities, escalating issues appropriately to senior team members.
• Support ongoing process improvement initiatives and documentation harmonization efforts across the Global Serialization organization.
• Observe and support integration qualification activities and informal testing activities as part of system lifecycle management.
• Participate in global team meetings and cross-functional collaboration to build understanding of serialization operations and compliance requirements.

What This Job Offers

• Career Level: Intern