Global Security Operations Center Operator (GSOC)

Doyle Security Services•New York, NY

11h•$28 - $29

About The Position

Doyle Security Services, Inc. (DSS) is seeking Global Security Operations Center Operators in the New York City Metropolitan Area. The Global Security Organization (GSOC) plays an important role in delivering on the client's "Duty of Care" to its employees, guests, and customers - while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all our team members around the world are empowered to do their best work, every day.

Requirements

Knowledge and familiarity with computers and security equipment, including CCTV monitors including but not limited to Milestone, Lenel, Valor and Basic Life Safety systems.
Basic understanding in incident response, Crisis Management, Incident Management, Emergency Response utilizing communication channels including Slack, Everbridge, email (via the G-suite), video calls and phone systems.
Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
Ability to work comfortably in a team environment, as well as individually
Strong time management, ability to multitask, and attention to detail capabilities
Ability to master the company's computer based technologies
High school degree or GED or equivalent years of experience
2+ years of experience as a GSOC operator or emergency services dispatcher
Ability to lift up to 20.5 lbs. to support emergency response or relocation
Ability stay on your feet for extended periods to time for Incident Management
Current CPR and Basic First Aid certification
Knowledgeable of how to leverage social media, news media, and other online sources for open source intelligence (OSINT)
Understanding of how to evaluate information sources for accuracy and reliability

Nice To Haves

Guard card/security license according to state requirements
2+ years of experience as a GSOC operator or emergency services dispatcher, working with access control, CCTV monitoring, incident management technology and OSINT monitoring
The flexibility to work any assigned shift and to attend meetings and training sessions
Data analytics and reporting experience for running current analytics and the creation of new reports
Prior training or educational coursework on research, analytical, or intelligence techniques
Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.
Bachelor's degree from an accredited college or university with a concentration in a relevant course of study or an equivalent combination of education and experience

Responsibilities

Ensure the protection of company staff, guests, and assets through a diligent monitoring of Access Control System, CCTV, Incident Management Systems and Dispatch Control Room
Document and record security activity observed during scheduled shift and escalated incidents
Support analytical product production to support travel and risk programs
Carry out policies and procedures in accordance with company policies
Forge effective relationships with colleagues to achieve goals
Open source monitoring during special events, security incidents, disasters, and other crises on a global scope
Other ad hoc duties or special projects as assigned by Global Security management
Make intelligent decisions in a manner that reflects maturity, patience, intelligence, and a cogent interpretation of all meaningful information
Continuously monitor OSINT streams for any threats by external actors against Snap staff, assets, operations, or reputation and escalate threat intelligence to the Intelligence & Risk Analysis (I&R) team
Utilize intelligence platforms to detect upcoming risk events that have the potential to cause disruptions to Snap (e.g., protests and demonstrations, extreme weather events, upcoming flashpoint dates, etc.) and escalate relevant information to the GSOC and Regional Security Managers
Monitor travel security advisories that have the potential to impact Snap business travelers' itineraries and escalate relevant information to the Travel Security Manager
Provide OSINT collection and monitoring in support of Snap events, supporting the I&R team and the Event Security team
Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
Accessing our or our customer's assets, secure digital systems, and networks
Ensuring a safe interactive environment for players, employees, and temporary workers