Global Security Operations Center Manager

Securitas Security Services • Plano, TX

1d • $75,000 - $95,000 • Onsite

About The Position

The Global Security Operations Center (GSOC) Manager – Onsite is responsible for the onsite leadership, build-out, and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up, managing onsite teams, and maintaining real-time operational oversight.
The GSOC Manager will be physically present at the GSOC, providing direct supervision, incident command, and executive-level coordination during routine operations and critical events.

Requirements

• 18 years of age or older.
• Standard computer / technology skills needed.
• Must be able to interact with a wide range of customers in a calm and professional manner.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Bachelor's Degree required.
• Previous operations and team building from the ground up experience required.
• Must have right to work in the US.
• Minimum 3 years of checkable work / educational background required.
• Must possess excellent interpersonal and communicational skills.
• Must have excellent organizational skills.
• Must have a pro-active approach and be a great problem solver.
• Must have great attention to detail.
• Must be a self- starter.
• Minimum 5 years of experience managing a GSOC in an onsite 24/7 operational environment.
• Demonstrated experience building a GSOC from the ground up including:
• Physical GSOC facility design and setup.
• Technology selection, installation, and integration.
• SOP, playbook, and governance development.
• Strong working knowledge of physical security systems, incident management, and crisis response.
• Proven experience leading onsite teams in high availability environments.
• Ability to work extended hours, nights, weekends, and respond onsite during emergencies.

Nice To Haves

• Bachelor’s degree in security management, Criminal Justice, Emergency Management, or related field (Master’s preferred).
• Certifications such as CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST related credentials.
• Experience supporting critical infrastructure, data centers, or global enterprises.
• Military, law enforcement, or intelligence background a plus.

Responsibilities

• GSOC Design, Build-Out & Onsite Readiness
• Lead the onsite design and implementation of the GSOC from concept to full operational capability.
• Define GSOC mission, scope, governance, KPIs, and service catalogue.
• Develop and maintain onsite SOPs, escalation matrices, runbooks, and crisis playbooks.
• Select, implement, and oversee onsite GSOC technologies, Including:
• CCTV/VMS and alarm monitoring systems.
• Access control platforms.
• Incident and case management tools.
• Threat intelligence and situational awareness platforms.
• Onsite Operations & Incident Command
• Maintain daily onsite command and control of 24/7 GSOC operations.
• Serve as incident commander during critical incidents, emergencies, and crises.
• Provide real-time escalation, decision-making, and executive notifications.
• Coordinate onsite and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.
• Ensure accurate documentation, reporting, and after-action reviews.
• Onsite Leadership & Workplace Management
• Recruit, train, and manage onsite GSOC analysts, supervisors, and shift leads.
• Establish onsite shift schedules, staffing models, and coverage plans.
• Conduct in-person coaching, performance reviews, and corrective actions.
• Build and sustain a culture of accountability, professionalism, and operational excellence.
• Risk, Intelligence, & Compliance
• Monitor and assess real-time global and regional threats impacting operations.
• Produce onsite intelligence briefings, daily situation reports (SITREPs), and executive dashboards.
• Ensure onsite GSOC operations comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).
• Support onsite audits, inspections, and regulatory reviews.
• Identify opportunities to improve reporting, documentation workflows, and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.
• Executive & Stakeholder Engagement
• Serve as the onsite GSOC authority for senior leadership, clients, and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection, travel risk monitoring, and major event security as required.

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager