Global Security Operations Center Manager

Allied UniversalRancho Cordova, CA
5d

About The Position

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

Requirements

  • Must possess one of the following: Bachelor’s degree in criminal justice, security management or a related field of study
  • High school diploma with a minimum of seven (7) years of work experience in a security professional role
  • Minimum of five (5) years of experience in corporate security or a similar role
  • Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
  • Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
  • Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
  • Excellent oral and written communication skills; able to communicate clear and concisely when providing oral directives as well as written logs and reports
  • Planning, organizing, and leadership skills
  • Strong customer service and service delivery orientation
  • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
  • Able to manage multiple demands for priority
  • Strong decision-making skills

Nice To Haves

  • Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
  • Intelligence, military, law enforcement experience
  • One or more of the following security industry certifications Certified Protection Professional (CPP)
  • Physical Security Professional (PSP)
  • Certified Emergency Manager (CEM)

Responsibilities

  • Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
  • Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
  • Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues; selection and placement of GSOC staff; design and implement career development and performance improvement measures
  • Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
  • Maintain internal and external stakeholder relationships
  • Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
  • Supervise the implementation of new technologies and business processes to improve efficiency
  • Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
  • Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
  • Monitor and track key performance indicators (KPIs) as per client
  • Ensure compliance with client expectations and policies, monitor assets, and make rapid notifications via mass communication tools to stakeholders
  • Provide enterprise detection and coordinated response to physical security, safety and business continuity events
  • Develop and maintain security-services performance metrics and related reports
  • Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
  • Stay at front edge of industry best practices relating to control center security management and related services

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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