Global Security Operations Center (GSOC) Supervisor

Saronic • Austin, TX

21h

About The Position

The Global Security Operations Center (GSOC) Supervisor will lead a team of GSOC operators to deliver a seamless and efficient customer service and incident management experience. This role involves developing and implementing SOPs for GSOC systems monitoring, incident response, and escalations. The ideal candidate is experienced with incident response, crisis management, and basic troubleshooting of physical security systems.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred.
• 2+ years of experience in GSOC operations.
• Knowledge of physical security systems.
• Experience leading physical security incident response.
• Experience training GSOC operators.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to deliver on-time installation of systems and troubleshoot malfunctions.

Nice To Haves

• Ability to handle sensitive information with discretion.
• Ability to assess risk and make an informed-decision during fast-paced incidents.
• Ability to develop and lead incident after action reviews.

Responsibilities

• Lead a team of GSOC operators who monitor for, and respond to, physical security incidents.
• Develop and implement emergency management protocols and procedures to enhance crisis response capabilities.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Conduct regular training and exercises to prepare GSOC staff to respond to incidents.
• Collaborate with the Security Systems team to report malfunctions, conduct troubleshooting, and identify use cases for new tools.
• Implement and maintain a culture of customer service excellence.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED