Manager, Embedded Global Security Operations Center (GSOC) 3

Global Guardian

3d•Onsite

About The Position

Global Guardian is seeking a dedicated and detail-oriented Manager, Global Security Operations Center (GSOC) for a client in McLean, VA. This role will be responsible for overseeing the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with a deep understanding of industry best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The GSOC Manager will lead a team of analysts and supervisors to maintain the highest standards of preparedness, response, and recovery capabilities across all regions. This position will act as a trusted and respected member of the GSOC during crisis scenarios.

Requirements

Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Ability to work independently and make decisive, well-informed decisions.
Proven capability in handling high-stress situations and de-escalating conflicts.
Emotional intelligence and awareness to handle high stress situations with candor.
Bachelor’s degree required.
Preferred Master’s degree in Security Management, Emergency Management, or Criminal Justice is highly recommended and/or more than 5-7 years of experience in emergency management, crisis management, emergency operations centers, or related field.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and case management systems.

Nice To Haves

Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable.
Preferred familiarity with AlertMedia and Microsoft 365 products.

Responsibilities

Provide centralized monitoring of critical events (natural disasters, civil unrest, cyber threats), ensuring rapid outreach to impacted personnel and stakeholders.
Lead and manage the day-to-day operations of the Global Security Operations Center (GSOC), ensuring 24/7 coverage and response capabilities.
Monitor and analyze threat intelligence reports to proactively identify emerging threats and provide timely discussion points to relevant stakeholders.
Directs the team to promptly and effectively engage security incidents or emergencies, providing immediate support to physical security teams as needed, with escalations to stakeholders.
Conduct training for GSOC staff to ensure readiness and proficiency with security systems, protocols, procedures, system guides, tools, and resources.
Design, implement, and participate in drills and exercises devised to enhance operational readiness.
Act as a trusted partner to external business units, while acting as a strong representative during incident management activations.
Regularly evaluate the ability of the GSOC to meet the needs of global stakeholders, driving continuous improvement initiatives to enhance the efficiency, effectiveness, and resilience of the GSOC.
Support the development and implementation of security policies, protocols, procedures, and tools, ensuring they are understood and followed by all staff.
Prepare, maintain, and present high level reports on security operations, incidents, alarms, deliverables, and trends to the leadership team for review and strategic decision-making.
Conduct predictive and real-time analytical assessments to identify and manage security, safety, and product-related risks; issue real-time threat alerts to support informed decision-making and incident reduction.
Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
Utilize mass communication systems to deliver urgent messages to operational leaders, adhering to established protocols.
Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager.
Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and or replacement badges.
Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records.
For the first six months likely working alone as a single operator. Must be self-reliant, organized, and able to work independently, while trusting your team to do the same.
All other duties as assigned.