Global Reliability Program Manager (Entry Level)

Nitel • Philadelphia, PA

50d

About The Position

This position is an entry-level role focused on Global Reliability IT Service Management (ITSM) process definition and support and will assist in documenting, maintaining, and improving core ITSM processes such as Incident, Change, and Request Management. The ideal candidate will work closely with cross-functional teams to ensure process consistency, support governance activities, and contribute to the overall efficiency and effectiveness of IT service delivery. This is a great opportunity for someone looking to build a career in IT operations, service management, or process improvement.

Requirements

• Basic understanding of ITSM principles and frameworks (e.g., ITIL).
• Strong organizational and documentation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Analytical mindset with attention to detail
• Familiarity with stakeholder management
• Familiarity with AI technologies

Nice To Haves

• Exposure to ITSM platforms such as ServiceNow, Jira.
• Familiarity with process modeling tools or techniques (e.g., BPMN).
• ITIL Foundation certification or coursework.
• Experience with data analysis or reporting tools (e.g., Excel pivot tables, Power BI).
• Interest in process improvement, service delivery, or operations management.

Responsibilities

• Assist in the definition, documentation, and continuous improvement of Global Reliability IT Service Management (ITSM) processes (e.g., Incident, Problem, Change).
• Introduce the use of AI technologies into the ITSM proceses
• Support process governance by monitoring compliance and identifying areas for improvement.
• Collaborate with global cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals.
• Maintain process documentation, workflows, and knowledge articles in appropriate repositories.
• Participate in process reviews, audits, and reporting activities to track performance and effectiveness.
• Help coordinate training and awareness sessions for Global Reliability ITSM processes across teams.
• Assist in analyzing service data to identify trends, gaps, and opportunities for optimization.
• Provide administrative support for process-related meetings, workshops, and initiatives.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Delivers commitments while demonstratinga high level of integrity and respect for all teammates and stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level