Global Relationship Director

Thermo Fisher Scientific • Carlsbad, CA

1d

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team as a Global Relationship Director and contribute to growth for Thermo Fisher Scientific's most valuable customer partnerships. In this role, you'll develop and execute strategic account plans working closely with cross-functional teams to deliver innovative, enterprise-wide solutions. As the primary relationship manager for strategic accounts, you'll guide account management teams, implement governance programs, and expand business opportunities while providing an excellent customer experience. You'll collaborate with leaders across divisions to identify growth opportunities, address critical issues, and ensure consistent service delivery. This role provides an opportunity to work with Thermo Fisher's comprehensive portfolio of products and capabilities while helping customers advance their scientific missions. Your strategic insights and relationship-building skills will help strengthen customer partnerships and drive profitable growth across multiple service lines and sites.

Requirements

• Bachelor's Degree + 10 years of experience in senior account management or business development within pharmaceutical, biotechnology, or life sciences industries
• Strong background in science with deep understanding of pharmaceutical/biotech industry dynamics
• Experience managing strategic customer relationships at executive levels
• Financial and analytical skills, including P&L management and complex deal structuring
• Relationship-building abilities and influence skills in matrix environments
• Experience growing revenue through strategic account planning and execution
• Project management capabilities and experience leading cross-functional teams
• Strong presentation, negotiation, and communication skills
• Proficiency with CRM systems, Microsoft Office, and business analytics tools
• Ability to travel 25-40% to customer sites
• Experience with governance programs and executive-level customer engagement
• Experience developing and implementing strategic growth initiatives
• Strong understanding of regulatory requirements and industry compliance standards
• Commitment to Thermo Fisher's values of Integrity, Intensity, Innovation and Involvement

Nice To Haves

• Master's Degree preferred
• Additional language capabilities preferred

Responsibilities

• Develop and execute strategic account plans
• Work closely with cross-functional teams to deliver innovative, enterprise-wide solutions
• Serve as the primary relationship manager for strategic accounts
• Guide account management teams
• Implement governance programs
• Expand business opportunities
• Provide an excellent customer experience
• Collaborate with leaders across divisions to identify growth opportunities
• Address critical issues
• Ensure consistent service delivery
• Strengthen customer partnerships
• Drive profitable growth across multiple service lines and sites

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees