Global Quality Director

Kinetico Incorporated•Newbury Township, OH

11d

About The Position

The Director of Quality leads the design of Kinetico’s global quality strategy and will be responsible for setting up Quality as a discipline across the end-to-end customer service value chain, ensuring consistent standards and excellence in product quality, regulatory compliance, and customer satisfaction. The role is responsible for developing and harmonizing quality systems and fostering a culture of quality across the organization, leading cross-functional quality initiatives to support operational and business goals.

Requirements

Bachelor’s Degree in Quality/ Manufacturing/ Operations Management, Engineering, Business, or related field.
15+ years of quality experience including progressive management experience
Proven track record of developing and implementing quality policies and programs
In-depth knowledge of quality management systems and international quality standards
Experience working effectively with global, cross-functional teams, driving change management through both direct and indirect means.
Ability to organize and manage multiple projects and priorities, and drive initiatives to completion.
Demonstrated experience developing and engaging others, and creating high-performance teams.
Ability to train, mentor, and develop team members in quality principles and practices.
Excellent interpersonal, communication, and presentation skills.
Ability to travel globally 25% of the time.

Nice To Haves

Master’s/Advanced Degree preferred.
Certification in quality management (e.g., CQE, Six Sigma, ISO Lead Auditor) strongly preferred.

Responsibilities

Develop and implement a unified quality strategy that aligns with corporate objectives and supports business growth.
Ensure consistent application of quality standards across regions and facilities.
Design and oversee the implementation, and maintenance of robust quality management systems (QMS).
Support regulatory compliance and ensure adherence to industry standards and certifications (e.g., ISO, FDA, or other relevant standards).
Ensure audit readiness and lead regulatory inspections and certifications as needed.
Partner with manufacturing, supply chain, R&D (design assurance and sustaining engineering), and Customer Service teams to ensure quality is embedded throughout the product lifecycle (both make and buy), to ensure product and process quality.
Monitor and improve process controls, product testing, and release procedures.
Provide coaching, mentorship, and guidance to teams on quality standards, processes, and problem-solving practices.
Push quality issues to resolution by identifying initiatives to reduce defects, improve yield, enhance customer satisfaction, proactively address quality issues, and prevent recurrence.
Establish and monitor quality KPIs, dashboards, and reporting systems.
Use data analytics to identify trends and root causes, identify corrective actions, drive improvements, support strategic decision-making, and attain business goals.
Report on quality performance and improvement initiatives to senior management, including KPIs and trends.
Serve as the primary quality liaison for customer quality issues and corrective action initiatives.