Global Public Sector Senior Customer Success Manager

Virtru•San Diego, CA

About The Position

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. As Virtru continues to scale globally, we are recruiting an experienced and cleared Senior Customer Success Manager for Indo-Pacific region to serve as the leader for our customer and partner-facing operations with government, technology, systems integrator, reseller, and delivery partners within the Global Public Sector. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the Indo-Pacific region, this is the job for you. This is a pivotal customer and customer and partner engagement role responsible for driving customer success supporting our industry partners and government customers focused on DoW, Allied, and Coalition missions and capabilities spanning the Indo-Pacific region. You will work closely with our solution architects, delivery teams, sales organization, and our engineering and product teams.

Requirements

Active US Top Secret / SCI clearance
Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
Willingness to travel (<25%) if located in Honolulu; <40% if located on US west coast
Must excel at cross-functional collaboration and breaking down organizational silos
Ability to work autonomously and collaborate with peers across multiple time zones
Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities

Nice To Haves

Previous start-up or high-growth company experience is a plus
Prior government or military or defense industry experience is preferred
Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities as business needs evolve
Comfortable with asynchronous communication including slack, email, zoom, etc.

Responsibilities

Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
Orchestrate Indo-Pacific partnerships within INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Benefits

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews