Global Project Manager (Social Media)

Social Element

15d•Remote

About The Position

As our new Global Project Manager, you will lead the day-to-day operations of multiple client projects, ensuring seamless service delivery, nurturing strong client relationships, and driving ongoing process improvements. You will oversee both moderation and engagement projects, while also shaping project management practices for our social intelligence reports. Acting as the crucial link between clients, our client services team, and flexible delivery teams, you will keep projects on track and ensure KPIs are consistently met. You will manage and mentor a small team, provide quality assurance, and proactively identify opportunities to enhance our service standards. Additionally, you will play a key role in strengthening our global approach to project management, ensuring that workflows are streamlined and efficient across all clients and regions.

Requirements

An experienced Project Manager (ideally within an agency or brand environment)
Proven track record managing global client accounts and delivering results on social/digital projects
Skilled mentor and able to motivate and coordinate diverse teams
Comfortable with project management and CRM tools (Monday.com, Zoho, etc.)
A strong communicator (written and verbal), highly organised, and able to thrive in a fast-paced, time-sensitive environment
Detail-oriented, analytical, and a problem solver who can think on their feet
Knowledgeable about social media platforms, strategy, monitoring, and insights

Nice To Haves

Experience with Basecamp, Google Drive, Excel, and report writing skills.

Responsibilities

Oversee global client engagement, moderation and social intelligence projects, ensuring delivery on time and within budget
Manage project planning, resourcing, and documentation using tools like Monday.com, Zoho, and Google Drive
Act as a key point of contact for clients and internal teams, communicating updates and solutions confidently
Maintain high standards of QA and performance, addressing issues swiftly and constructively
Lead and support a flexible team (including shift management and feedback)
Attend client meetings, offer expert recommendations, and identify opportunities to expand our partnership
Contribute to continuous process improvements to drive efficiency and excellence

Benefits

100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
3 x Wellbeing Days
Flexible Fridays (Working half day)