Global Programs Leader, Splunk Deal Operations

Cisco • San Francisco, CA

6d

About The Position

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. Meet the Team As a Global Program Leader supporting our Deal Operations team, you will be instrumental in driving key initiatives, ensuring effective change management, and enhancing the human experience through every stage of transformation. You'll partner with cross-functional teams—including Sales, Technical and Business Operations, Finance, and Legal—to streamline processes, improve documentation, and champion clear, timely communication. As the first hire for this function, you will have the unique opportunity to lay the foundation for the team and play a pivotal role in building and leading a high-performing group as we grow. Your work will directly impact our ability to support sales leadership and accelerate internal growth.

Requirements

• Significant experience in program or project management, sales operations, or similar roles within a dynamic, fast-evolving environment.
• Deep understanding of quote-to-delivery or deal management processes and the supporting tools of the ecosystem such as SFDC and Configure-Price-Quote (CPQ).
• Demonstrated leadership experience, with a track record of building, developing, or managing teams and driving collective success.
• Strong analytical skills with proficiency Asana, Lucid chart, Microsoft 365 (Excel and PowerPoint), SharePoint, and similar tools.
• Demonstrated adaptability, proactivity, and problem-solving ability in managing multiple priorities.
• A commitment to inclusivity, collaboration, and fostering growth—both personally and across teams.

Nice To Haves

• Familiarity with Cisco go-to-market and commercial buying programs and tools such as CCW and EAMP.
• Advanced degree in Business or related field.

Responsibilities

• Lead Strategic Initiatives: Oversee and supervise critical Deal Operations programs and strategic projects, ensuring milestones are met and objectives are aligned with business priorities.
• Champion Change Management: Develop and implement structured change management processes. Supervise the human side of change by tracking engagement and feedback, ensuring every team member feels advised and supported.
• Drive Enablement: Create, organize, and deliver impactful enablement materials—including presentations, training sessions, and documentation—to enhance team capability and knowledge-sharing.
• Cross-Functional Collaboration: Work closely with internal partners across multiple functions to execute projects efficiently, resolve challenges, and drive continuous improvement.
• Maintain Process Excellence: Ensure all process flows, job aids, and documentation are up-to-date, accessible, and easy to navigate.
• Oversee Release Cycles: Track Salesforce (SFDC) release cycles, communicate relevant changes, and coordinate updates to team documentation.
• Issue Tracking & Prioritization: Maintain an Issues Register to capture, prioritize, and supervise progress on operational challenges, providing visibility to leadership.
• Promote Connectedness: Foster a sense of belonging and transparency through organized communications, such as newsletters and live sessions, so every voice is heard and valued.
• Build and Develop the Team: As we expand, you will lead the recruitment, onboarding, and professional development of additional team members, cultivating a culture of collaboration, inclusivity, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees