Global Program Advisor
About The Position
The Global Program Advisor plays a vital role in supporting enrolled participants before departure and throughout their AIFS Abroad experience. Advisors provide individualized guidance, ensuring students are well-informed, prepared, and supported while maintaining strong program retention. This role involves working closely with students, university partners, and overseas colleagues to manage pre-departure processes such as course enrollment, documentation compliance, and visa guidance (program/location dependent). Exceptional customer service, attention to detail, and strong program knowledge are essential. This is a full-time, non-exempt position, Monday–Friday, with some flexibility in scheduling. Occasional domestic travel to U.S. study abroad fairs and potential international travel to AIFS program sites may be required.
Requirements
- Commitment to diversity, equity, and inclusion
- Experience working with students from diverse backgrounds
- Bachelor’s degree
- 1+ year of customer service or client-facing experience
- Experience living, studying, or working abroad
- Strong written and verbal communication skills
- Comfort using web-based systems and Microsoft applications (including SharePoint)
- Successful candidates are organized, adaptable, detail-oriented, and calm under pressure.
- The ability to manage large volumes of information, identify potential issues proactively, and deliver high-quality customer service is essential in this fast-paced, evolving environment.
Nice To Haves
- Experience with CRM platforms (e.g., HubSpot, InformCRM)
- Second-language proficiency (French, Spanish, or Italian preferred)
Responsibilities
- Manage participant onboarding through the AIFS online portal, including documentation collection and review
- Communicate regularly with participants and university advisors via phone, email, and internal systems
- Edit, approve, and maintain accurate participant documentation
- Provide guidance on course selection, approvals, and academic requirements
- Ensure all pre-departure requirements are completed prior to program start dates
- Manage visa processes for assigned locations by staying informed of host country requirements
- Coordinate group visa applications when applicable
- Communicate clearly with students and external visa processing organizations
- Collaborate with overseas colleagues to stay current on visa and regulatory changes
- Maintain accurate records in AIFS databases and staff/student portals
- Ensure participants are enrolled in required travel and medical insurance
- Respond to inquiries regarding financial aid usage and support documentation tracking
- Collaborate with Program Managers, IT, Accounts, and other teams to ensure accurate billing and invoicing
- Share best practices with Internship and Customized Faculty-Led teams
- Co-host and update pre-departure webinars
- Respond to transcript-related inquiries
- Serve on the AIFS Abroad emergency phone rotation as scheduled
- Perform other duties as assigned
Benefits
- 401(k) with employer match
- Generous paid time off and holidays
- Medical, dental, and vision insurance options
- Reimbursements for fitness, education, and language learning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
