Global Product Support Engineer 4

Lam Research•Fremont, CA

17h•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Requirements

Minimum of 8 years of related experience with a Bachelor’s degree
or 6 years and a Master’s degree
or a PhD with 3 years experience
or equivalent experience

Responsibilities

Process/Productivity engineer who will provide technical support to field process engineers, and product support personnel that are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues
Reports process related enhancement, continuous design improvements to engineering group
Supports first in Fab customers with process qualification
Provides training Field Service engineers and provides BKM documents
Travel up to 15% -20%
Acts as a resource for colleagues with less experience and may lead specific projects
Works with cross-functional teams to get information and results needed to deliver results
Professionally represents the company to the customer. Utilize knowledge of company’s product lines and services to keep existing/ potential customers informed when new/ additional needs are identified
Actively addresses any potential issues at the customer site and provide alternative solutions.
Drive implementation of new solutions for the customer