Global Process Owner

SGS

1d • Hybrid

About The Position

As the Global Process Owner (GPO), you will design, own and drive: the vision, strategy, and operational excellence of the global Requisition to Pay process across 100+ countries in a matrix environment. The individual will act as the ultimate owner, accountable for end-to-end process design, execution, transformation, and continuous improvement across business units, regions, and shared service centers. You will do so while securing customer centricity, mature change management and best industry practice.

Requirements

• Experience: 15+ years in global process management, transformation, or GBS leadership roles
• Experience as a process owner for procure to pay with knowledge of source to pay
• Industries: Experience in multinational corporations (MNCs) or large matrixed organizations ($5B+ revenue)
• Systems: Expertise with ERP (SAP, Oracle) , BPM tools, Automation platforms (UiPath, Automation Anywhere), Analytics (PowerBI, Celonis), compliance platforms, warehousing, precision time protocol and workflows digitalization
• Ability to execute tactically and with discipline, providing clear guidelines across the board
• Executive presence - comfort operating and influencing at board/senior leadership level
• Good understanding of compliance and regulatory risks and requirements
• Agility & resilience - thrive in ambiguity and dynamic, fast-paced environment
• Fluency in English

Nice To Haves

• Education: Bachelor’s degree (required); MBA or Master's degree
• Certifications: Lean Six Sigma Black Belt, PMP, ITIL, or equivalent certifications
• Strategic process thinking - connect process excellence to business outcomes
• Up to 20% business travel would be expected globally

Responsibilities

• Global Process Strategy Define, own, and evolve the end-to-end global process strategy in alignment with corporate objectives Champion standardization, global scalability, and process harmonization while balancing local regulatory needs Lead the development of global policies, frameworks, KPIs, and taxonomies
• Transformation Leadership Execute strategy with the tactical discipline, based on developed roadmaps encompassing key enabling elements Design and support implementation of key transformation programs (e.g., ERP migrations, AI-driven automation, GBS expansions) Integrate digital innovations (e.g., RPA, AI, process mining) into the core process strategy Act as the executive sponsor for major cross-functional initiatives impacting the process Onboard and develop talent that is amp to support ongoing transformation with subject matter expertise
• Performance & Value Delivery Develop global performance metrics (SIPOC based model), targets, and value realization frameworks Drive relentless focus on cost optimization, efficiency, cycle time reduction, and service quality Identify opportunities for process improvement through data analysis, stakeholder feedback, and benchmarking against industry best practices and enhance operational performance of Finance as Key Business Partners to support the company’s strategic goals. Support the adoption and expansion of GBS capabilities and services by designing a service portfolio and catalog built on Group requirements and GBS’ customer needs and expectations Staying on top of digital transformation and innovation trends ready to advise, assess and implement best practice
• Governance & Risk Management Build a robust governance structure ensuring end-to-end compliance (e.g., SOX, GDPR, ESG reporting) Own escalation paths, change control processes, and process risk management frameworks Report on process performance to senior leadership and recommend strategic adjustments as necessary
• Stakeholders Engagement Act as trusted advisor to senior business leaders across all regions Lead global process councils, forums, and user communities to drive alignment and adoption Engage with Risk Management & Internal Control team, internal and external auditors to address compliance and risk management requirements Collaborate across corporate functions, country leadership, IT, and Shared Services Secure mature Business Partner Index
• People Leadership & Capability Building Build and nurture a global process network including Regional Process Owners, Local Leaders, and SMEs. Act according to mature leadership practice Foster a culture of continuous improvement, innovation, and customer-centricity Lead by example fostering culture of integrity, inclusion and respect for individual

Benefits

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.
• Hybrid working model

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees